Nice Restaurant, bad taste to our mouths

I normally take my wife every year there for Valentine's day and kids. This year, things ain't right. First impressions last they say, carpets were dirty and food and hings were laying on the carpet, as if they never vacuums. Our food were served fast, but kiddies chicken nuggets hard as rock and using too much crumbs, burger was soggy and burger sauce not nice and black like tar? My wife's seafood was a disgrace and chicken bleu is more like melted cheap cheese overflow? Manager was very apologetic over everything, but left us with a bad memory of the once beautiful and very worth every cent food...we will not return next year.