Pathetic customer service, arrogant owner, inconsistent quality of food.

I enjoy their burgers, but the service and arrogance of the owner and the staff makes it a deal breaker. On more many occasions they have messed up our orders. Always no apology or even any effort to make up for their mistakes. There was a spell of really poor quality fries, which the owner Shebeer and his brother, the co-owner, acknowledged to be a supplier issue, but continued to serve to their clients this poor quality fries. I made numerous complaints, and nothing was done to rectify the situation or deal with the complaints with some kind of empathy toward a regular paying client. Today, my kids went online to check the menu and found 18 Chicken Tenders advertised at R125. The store manager Lee Ann called the owner Shebeer to check if she could honour the advertised online price, which he refused to do. I suspect this contravenes the Consumer Protection Act. More of the same arrogance from the owner. Have plenty of screenshots to prove, but can't seem to find a way to upload pics on this review.