Worst customer service

I placed an order over the phone for the second time and specifically requested that it be packed in a certain way, as it was being sent to JHB via courier. They ignored this request, but that’s not even the main issue. The real problem is that when my order arrived, it was incomplete.

I called the store, and Shaun answered. Instead of taking responsibility, he tried to shift the blame onto the courier, even though their only job was to deliver which they did and theirs was to ensure that I get what I paid for. I (nor the driver) was never given a receipt—neither this time nor the last time I ordered and I’m being asked for a receipt I don’t know of. Now, instead of correcting their mistake, they are telling me to send another courier at my own expense to get the missing items.

This is completely unacceptable. A business should ensure that customers receive what they paid for, not push the cost of their errors onto them. Disappointed and won’t be ordering again.