Innacurate insurance information

Good day I've almost had a insurance contract with your company for nearly a year. I have a blue label connect cellphone contract which you are the insurer off. Upon the phone call leading to your company being the insurer of the mobile device you mentioned what you covered and what you do not cover.... And as far as I know you do cover repairable damage... So a broken charging unit and a cracked screen is repairable.... Yet now my phone has been taken to be fixed and now I'm being falsy quoted on a device I didn't even send in.... And also the quote states that the entire device needs replacing as there is unrepairable damage done to the phone.... Nonsense the phone is still working 100% it just couldn't charge anymore, please explain how that is unrepairable??? Please get your facts and details correct with blue label connect fix my phone and return it.... Or I will stop paying the insurance.

Thank you kindly