HIGHLY NOT RECOMMENDED

I pre ordered a Tecnotrain TT4 Walking Pad 2 weeks before the stock arrived. I received a Tecnotrain TM2001. When I advised the person on the end of whatsapp they said "oh, all the boxes look the same". I did receive the TT4 shortly thereafter (Wednesday). And then my headache started. The machine was placed in my lounge, away from any furniture or items, thereby leaving it free. I used the machine for one night, my dogs got scared because of the noise and I never used it again. On the Friday evening I packed it up and on the Monday I logged the return, within the 7 day period, and the product was collected on 26 September. I followed up constantly regarding my refund. The machine was "in transit" for just short of 3 weeks. Today, 16 October, I get a snotty email from the person on the other end of whatsapp that the machine has been damaged (with photos) and they will be returning it to me and I will not be refunded. Then the person on the other end of whatsapp disappears. Now, how can I be held responsible for the condition of the machine after 3 weeks in transit, when it left my property 100% in excellent condition, wrapped up even better than when it arrived. I phone all the numbers and nobody answers. It's just simply wrong. I have really had the wind knocked out of me.