Teljoy

Based on recent customer reviews, Teljoy is a rent-to-own retailer where positive moments with named agents are overshadowed by systemic failures in after-sales support, billing accuracy, and faulty appliance resolution. Customers describe long waits for repairs, unresolved cancellations, and incorrect credit bureau listings. While delivery and onboarding can impress, post-purchase service consistently drives frustration and erodes trust across the customer base.

The most common complaint about Teljoy, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.2) is the dominant pain point. Customers describe unanswered calls, full voicemail boxes, ignored emails, and agents who promise callbacks that never come. Named agents like Dylan, Masesi, Gift, and Nthabiseng receive praise, but these bright spots cannot offset widespread complaints about escalations going nowhere.

Teljoy scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Customer Service (1.5); their weakest is Communication (1). The top AI-rated Consumer Goods business on Hellopeter is Miele (Pty) Ltd (4.2). How is the AI Score calculated? →

Teljoy has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 272 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours. Hellopeter has tracked Teljoy across 2,294 total reviews. How is the TrustIndex calculated? →