T
Thaba-Monate
Unclaimed Business
T
Thaba-Monate
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Busi M
1 reviews | Active since Jan 2020
25 Oct 2020, 21:11
Empty promises
I am really disappointed l made a booking with Thaba Monate for 10 ladies and paid full amount directly to them unfortunately a week before one of the ladies passed away and I contacted them requested to cancel and asked for a refund since we would be going to a funeral and couldn't proceed with the trip. The lady was understanding and sympathetic agreed to refund us requested for banking details. I patiently waiting for the refund for 3weeks kept on checking how far they were with the process she said they struggling with network since there was heavy rain etc up to today they haven't refunded me busy giving me the run around
Helpful (0)
|Replies (0)BM
Busi M
1 reviews | Active since Jan 2020
25 Oct 2020, 21:11
Empty promises
I am really disappointed l made a booking with Thaba Monate for 10 ladies and paid full amount directly to them unfortunately a week before one of the ladies passed away and I contacted them requested to cancel and asked for a refund since we would be going to a funeral and couldn't proceed with the trip. The lady was understanding and sympathetic agreed to refund us requested for banking details. I patiently waiting for the refund for 3weeks kept on checking how far they were with the process she said they struggling with network since there was heavy rain etc up to today they haven't refunded me busy giving me the run around
0
Replies (0)BM
Bernadene M
1 reviews | Active since Jan 2020
7 Sept 2020, 05:23
Don't bother booking here
We were never informed about pipe issues. I have a baby and had to spend 3 days without water in the chalet. Toilets weren't even flushing. Everytime we asked we were told they are attending to the problem. No effort was made to move us to the numerous empty chalets on the premises. The website also is misleading. We only booked at this place because a heated pool is advertised. Which was non existent. Staff is unfriendly and very unhelpful
Helpful (0)
|Replies (0)BM
Bernadene M
1 reviews | Active since Jan 2020
7 Sept 2020, 05:23
Don't bother booking here
We were never informed about pipe issues. I have a baby and had to spend 3 days without water in the chalet. Toilets weren't even flushing. Everytime we asked we were told they are attending to the problem. No effort was made to move us to the numerous empty chalets on the premises. The website also is misleading. We only booked at this place because a heated pool is advertised. Which was non existent. Staff is unfriendly and very unhelpful
0
Replies (0)