Bad Management and Personnel skills

I am writing to express my disappointment regarding a recent experience I had at the 11th Floor restaurant on August 7th. As a patron who values good service and a welcoming atmosphere, I felt compelled to share my concerns about the treatment of an artist before she could performance.

Background of the Incident The artist arrived early, prepared to entertain guests; however, she was unjustly accused of being late by ***lee, the owner of the establishment. This accusation came despite her waiting for her microphone setup to be coordinated and the arrival of the pianist.

Mistreatment of the Artist When the singer attempted to clarify her situation and explain that she had been waiting for technical arrangements, ***lee responded with rudeness and unkind gestures. Instead of fostering a supportive environment for the performer, ***lee confronted her in an aggressive manner, demanding respect and emphasising her ownership of the restaurant. This interaction was not only uncomfortable but also unprofessional. The artist explained that she had been instructed not to engage with anyone prior to her performance and did not realise that ***lee was the owner. Despite this explanation, ***lee refused to listen and abruptly ordered that the singer should not perform any longer because her “blood was boiling” and accused her of bringing negative energy into the venue.

Impact on Guests As a guest witnessing this exchange, it was disheartening to see such disrespect towards an artist who was there to provide entertainment for everyone present. The atmosphere shifted dramatically from one of anticipation and enjoyment to discomfort and tension.

Conclusion I believe that every guest deserves a positive experience when visiting your restaurant, as does every artist performing there. It is essential for management to create an environment where both staff and performers feel respected and valued. I hope you will take my feedback seriously and consider addressing these issues internally and really hope you reach out to the singer and apologise for this behaviour. Thank you for taking the time to read my email. I look forward to your response regarding this matter.