GN
Gugu N
Active since Aug 2015
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Bad service from FNB
I am so defeated by FNB it's actually disheartening. I having been calling to be assisted with some account issues and I have not been able to win, from their chat services to all different numbers I was given and been asked to call desks I've already called multiple times with not help. Everyone listens and says 'please call this number I can't help with that'. I am feeling all drained now and helpless...
56 replies
10 months ago
Bad service, Panorama Pick n Pay Mulbarton.
Review for Pick n Pay Panorama – Johannesburg South, Mulbarton This is a beautiful Pick n Pay, but unfortunately, most of the employees are not as pleasant—hence, today I’ve decided to write a review. Many of the staff are rude and seem ready to pick a quarrel with customers. Something seriously needs to be done about this. Today, I was served by a lady who was extremely rude. I explained that I was paying for some of my shopping separately. After settling the first bill, I asked her to subtract part of the second one using my Pick n Pay credit. She responded with a sharp, “What?” I repeated myself, and she then said I hadn’t given her the card yet. I rep****, “Yes, I will give you the card—I just want to make it clear that I’d like to use Smart Shopper points for part of it.” She gave me a nasty look. At that point, one of the packers tried to explain to her what I meant, and I heard the packer say, “Uthi uzobhadala,” (she says she’s going to pay). The cashier cut her off rudely and said, “I heard her.” She was clearly angry at that point. I calmly told her the packer was just trying to help since she seemed confused. The cashier said she was surprised because “Smart Shopper” could mean either points or credit card, and she didn’t know which I meant. I responded that she could have simply asked me. Again, she frowned. I politely said, “Don’t frown—it's a beautiful day.” She rep****, “It is a beautiful day, except for people like you who are trying to spoil it!” Who goes to work and treats customers with such a foul attitude?
54 replies
16 months ago
Unauthorised subscriptions and poor customer services
I'm extremely disappointed with the service I've received from Jet Stores. Despite my repeated requests, they've continued to add unauthorised subscriptions to my account. Initially, I reported a mobile content subscription that I never signed up for. Instead of resolving the issue, Jet Stores added TWO MORE unauthorised subscriptions for Blue Label, which I know nothing about. I've tried to engage with their customer service team, but they've been unhelpful and unresponsive. As a customer, it's unacceptable to have my account compromised and my concerns ignored. I urge Jet Stores to take immediate action to resolve this issue, remove the unauthorised subscriptions, and provide adequate training to their customer service team. Until then, I would caution others to be vigilant when dealing with Jet Stores a member of TGF group.
56 replies
17 months ago
Protea Midrand Hotel is the best!
Protea Midrand hotel, you truly exceeded our expectations! Celebrating a birthday with friends at your stunning location was an unforgettable experience. Your exceptional staff, delectable food, and breathtakingly beautiful surroundings all combined to create an electric atmosphere that radiated top vibes! The warmth and hospitality we received made our special occasion truly unforgettable. Your attention to detail and commitment to excellence are evident in every aspect. We can't wait to return and indulge in the warmth and magic of Protea Midrand once again! Kudos to your incredible team!
0 replies
18 months ago
Jet is robbing me money for a subscription I never signed for!
Jet doesn't respect me as their customer. I have been contacting them, asking that they cancel the 'mobile subscription' on my account with no luck, this has been going on for years and I go to their shops they call the customer service in which I'm made to hold on the phone forever. Now instead of removing the subscription they added another. I hate this because I still want to keep the account but how do I do that when they are robbing me? I've never signed up any subscription, I don't even receive anything from them on that so called subscription. So clearly someone is benefiting on my account and no one from Jet wants to fix it.
53 replies
21 months ago
Bad Management and Personnel skills
I am writing to express my disappointment regarding a recent experience I had at the 11th Floor restaurant on August 7th. As a patron who values good service and a welcoming atmosphere, I felt compelled to share my concerns about the treatment of an artist before she could performance. Background of the Incident The artist arrived early, prepared to entertain guests; however, she was unjustly accused of being late by ***lee, the owner of the establishment. This accusation came despite her waiting for her microphone setup to be coordinated and the arrival of the pianist. Mistreatment of the Artist When the singer attempted to clarify her situation and explain that she had been waiting for technical arrangements, ***lee responded with rudeness and unkind gestures. Instead of fostering a supportive environment for the performer, ***lee confronted her in an aggressive manner, demanding respect and emphasising her ownership of the restaurant. This interaction was not only uncomfortable but also unprofessional. The artist explained that she had been instructed not to engage with anyone prior to her performance and did not realise that ***lee was the owner. Despite this explanation, ***lee refused to listen and abruptly ordered that the singer should not perform any longer because her “blood was boiling” and accused her of bringing negative energy into the venue. Impact on Guests As a guest witnessing this exchange, it was disheartening to see such disrespect towards an artist who was there to provide entertainment for everyone present. The atmosphere shifted dramatically from one of anticipation and enjoyment to discomfort and tension. Conclusion I believe that every guest deserves a positive experience when visiting your restaurant, as does every artist performing there. It is essential for management to create an environment where both staff and performers feel respected and valued. I hope you will take my feedback seriously and consider addressing these issues internally and really hope you reach out to the singer and apologise for this behaviour. Thank you for taking the time to read my email. I look forward to your response regarding this matter.
0 replies
24 months ago
Old Mutual Won't Pay the premium they took after closing my acc
I opened a Tax free account with Old Mutual and I needed them to increase premiums on my acc, one their agents closed the account instead and later on I received the money in my personal bank account. The money I received did not include the last debit order that was made from my personal acc after the account was closed. I have been trying to get my money back with no one to help. I have gone to their branch at South Gate, called their Call center and sent numerous emails with no luck. I have provided them with my bank statements more than once but they are now completely ignoring my emails. I need Hellopeter to help me with this because on my own I am being taken for a ride.
71 replies
28 months ago
No delivery as promised
I'm really disappointed and hurt but Yellow Sub trading. I ordered items amounting to 1500. I selected the 2/3 days option because I need the items for my trip to Mozambique. I've been trying to contact them and they only said my item was going to be delivered but I still have received my order. It's been 7 days. 5 working days. I'm leaving tomorrow and my stuff is not here. I used my last money for those items I'm really sad.
0 replies
33 months ago
Vodacom's poor customer service
I've been with Vodacom since 2013. That's 10 years. The service I'm receiving from them is rather ridiculous. They extended my phone contract with period without saying a word to. The contract was initially 36. From December 2021. When I checked the status of my contacts I realised my contract is actually 41 months. I've called a number of times for clarity on this but I was sent from pillar to post. Even went to The Glen Vodacom were an inquiry was lodged and I was told they'll get to me I still have not heard a thing. I'm really disappointed 😥
120 replies
128 months ago
Jet took my money
I opened an acc with JET in Tsanane mall 2013 and could not receive my statement a while and when i asked them for statements they told me about the post office, i then asked for email statements i then realized they added some polices and a club magazine, i know for sure i never signed or agreed to taking any of these accounts, from that time untill now i have going up and down trying to get them to pay my money and no one seems to aware of what is happening even worse the Store manager called Bheki carried on with his life as if there was no unhappy client in d store, shame on Jet mart and i will not rest until i get my money back, one other consultant said they won't reverse money for all these years, they will only reverse for one month, statements were not sent to me on monthly basis and when i required an electronic statement i realize i was robbed of my money i stated asking for my refunds they are telling me about one months income
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)