Grilled baby chicken

Very disappointed with the way my order was handled. I ordered grilled baby chicken and I complained that the chicken was not grilled it was soft even the skin.. My food was taken back to get the chicken grilled.. It was brought back with traces of char.. Lookimg slightly grilled... I tried to eat the chicken but I started feeling nautilus...I called the waiter again to remove the food..

A few minutes later and executive chef was brought to my table to him what I said about the chicken I explained that the chicken was soft and as far as I'm concerned it was not grilled and I was told that this is how itts done at 11th floor.

I thought I was going to give to be given a chance to order something else but what happened was I was given a take away bag with that food that made me nauseous

I do you think that's the matter could have been handled better