The most terrible experience ever

The most disastrous complementary stay.i am not sure whether I was treated in this manner because of it being free or if it is how Sun international treats all it's clients .It started with an innocent request when I called to confirm my stay and asked for a late check out since i would arrive after 8pm for check in but the gentleman refused and told me that if it was anytime during the week he would.he kept on asking me to repeat myself as if he wasn't sure.I then asked for his name and position ( Enerst Machila) so I waited to get to the hotel to clarify with someone else however got assisted by Michael who was very negative towards me and made me feel very uncomfortable.Even when I passed a remark about the parking lot being distant from the hotel he quickly dismissed it and called me lazy,that I needed that extra walk (work out/stretch)whatever it meant.He didn't bother asking if there was anything else we needed instead when I asked about a late check out he said No without even hearing what I had to say,as if though he was already expecting me to siWe then asked whr the room was and he just pointed to us,to my surprise 246,was further down the corridor,we honestly neede someone to literally walk us half way to show us where it was because we ended up walking around trying to figure out where this was. Mind you i am with my mom at that time.So then I decided to let it go and walk around the surrounding,beside my bad experience at the desk I loved it The Carousel has not changed a bit,it's well maintained and neat.My mom decided that we should extend our stay so I went back to reception to find a different lady whom I enquired about the rates from,She told me that there were no rates available and that I should ask the following day,I couldn't understand her answer so I asked her to roughly estimate how much it could cost me to extend my stay and she said anything between R1900 and two thousand something (whatever that meant) And then without looking at her computer she asked me if I am Tshabalala (to my surprise) I answered Yes asking myself how she knew my last name,her next question was where was I from.I feel like this Complementary stay was given to me to Humiliate and embarrass me.i had the most sleepless night worried about making it on time for a normal check out without being kicked out or having to pay extra as Michael said.I then had Goitsemang call our room to check if we had left the room at 11:20 yet or however she spoke well and explained that there was no Handover regarding my late check out and she apologize and extended the courtesy of showing us around.Gave me information about the different rates and packages offered (she is a professional that understands how important it is to give good hospitality to her guests),got us a shuttle and again as part of this bad experience as we drove to the Chalet while sitting at the back seat the fire extinguisher fell on my leg because it wasn't well secured (talk about bad a experience) .I regret accepting this offer and bringing such misery.I hate it here and will never forget my experience.Sun international gave me another complementary stay at Carnival City I am very sceptical about it.if allowed I would like to pass it to someone else.I am worried about what would happen next.unless if I could be assured otherwise