TC
The Carousel
Unclaimed Business
TC
The Carousel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Entertainment & Gaming
#13NPS Score
0Unlikely
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Martin P
1 reviews | Active since Jan 2020
18 May 2023, 11:27
Gives back all the money you own us
We did some treefelling word ar th village and no struggle to get ouer money from them thy stole ouer money can Somebody please help us get our money back we are not allowed to inter the gate no more and the lady is hiding thy owned us more than 50k
Helpful (0)
|Replies (0)MP
Martin P
1 reviews | Active since Jan 2020
18 May 2023, 11:27
Gives back all the money you own us
We did some treefelling word ar th village and no struggle to get ouer money from them thy stole ouer money can Somebody please help us get our money back we are not allowed to inter the gate no more and the lady is hiding thy owned us more than 50k
0
Replies (0)SM
Solomon M
1 reviews | Active since Jan 2020
30 Aug 2021, 11:55
excellent service
On Saturday 28 August we were celebrating my sister birthday, at the carousel buffet and the service was so.excellent, and staff are well.trained , they were welling to go.extra mile. Thanks for the service u give us
Helpful (0)
|Replies (0)SM
Solomon M
1 reviews | Active since Jan 2020
30 Aug 2021, 11:55
excellent service
On Saturday 28 August we were celebrating my sister birthday, at the carousel buffet and the service was so.excellent, and staff are well.trained , they were welling to go.extra mile. Thanks for the service u give us
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 May 2018, 13:35
Bad service
I been calling in at The Carousel from the morning on ********** to book for mother's day buffet and there was no answer. I ended up calling the Casino's direct line spoke to the gentleman who is very disrespectful by the name of Stanley Nyofane who isn't customer orientated. As he is a Carousel ambassador he needs customer service review co**** on how to deal with client telephonically and not speak to the as he as 'PUB' .
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
3 May 2018, 13:35
Bad service
I been calling in at The Carousel from the morning on ********** to book for mother's day buffet and there was no answer. I ended up calling the Casino's direct line spoke to the gentleman who is very disrespectful by the name of Stanley Nyofane who isn't customer orientated. As he is a Carousel ambassador he needs customer service review co**** on how to deal with client telephonically and not speak to the as he as 'PUB' .
0
Replies (0)BB
Borrels B
1 reviews | Active since Jan 2020
1 Feb 2018, 13:40
Complimentary Hotel Stays
Hi I was so happy to receive a complimentary stay at the Carousel Casino...but when I wanted to make my booking I was told I can only book from Sunday to Thursday.....I have a full time job how can I book during the week??? It is really terrible to dangle this carrot in front of my nose....I am very dissapointed and hope that this can be rectified. I have played a lot of money at Carnival City, Sibaya, Time Square only to get this offer? This is truly dissapointing....I also see the offer at Carnival city is also only for Sunday to Thursday booking I mean seriously?
Helpful (0)
|Replies (0)BB
Borrels B
1 reviews | Active since Jan 2020
1 Feb 2018, 13:40
Complimentary Hotel Stays
Hi I was so happy to receive a complimentary stay at the Carousel Casino...but when I wanted to make my booking I was told I can only book from Sunday to Thursday.....I have a full time job how can I book during the week??? It is really terrible to dangle this carrot in front of my nose....I am very dissapointed and hope that this can be rectified. I have played a lot of money at Carnival City, Sibaya, Time Square only to get this offer? This is truly dissapointing....I also see the offer at Carnival city is also only for Sunday to Thursday booking I mean seriously?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Aug 2017, 08:29
The most terrible experience ever
The most disastrous complementary stay.i am not sure whether I was treated in this manner because of it being free or if it is how Sun international treats all it's clients .It started with an innocent request when I called to confirm my stay and asked for a late check out since i would arrive after 8pm for check in but the gentleman refused and told me that if it was anytime during the week he would.he kept on asking me to repeat myself as if he wasn't sure.I then asked for his name and position ( Enerst Machila) so I waited to get to the hotel to clarify with someone else however got assisted by Michael who was very negative towards me and made me feel very uncomfortable.Even when I passed a remark about the parking lot being distant from the hotel he quickly dismissed it and called me lazy,that I needed that extra walk (work out/stretch)whatever it meant.He didn't bother asking if there was anything else we needed instead when I asked about a late check out he said No without even hearing what I had to say,as if though he was already expecting me to siWe then asked whr the room was and he just pointed to us,to my surprise 246,was further down the corridor,we honestly neede someone to literally walk us half way to show us where it was because we ended up walking around trying to figure out where this was. Mind you i am with my mom at that time.So then I decided to let it go and walk around the surrounding,beside my bad experience at the desk I loved it The Carousel has not changed a bit,it's well maintained and neat.My mom decided that we should extend our stay so I went back to reception to find a different lady whom I enquired about the rates from,She told me that there were no rates available and that I should ask the following day,I couldn't understand her answer so I asked her to roughly estimate how much it could cost me to extend my stay and she said anything between R1900 and two thousand something (whatever that meant) And then without looking at her computer she asked me if I am Tshabalala (to my surprise) I answered Yes asking myself how she knew my last name,her next question was where was I from.I feel like this Complementary stay was given to me to Humiliate and embarrass me.i had the most sleepless night worried about making it on time for a normal check out without being kicked out or having to pay extra as Michael said.I then had Goitsemang call our room to check if we had left the room at 11:20 yet or however she spoke well and explained that there was no Handover regarding my late check out and she apologize and extended the courtesy of showing us around.Gave me information about the different rates and packages offered (she is a professional that understands how important it is to give good hospitality to her guests),got us a shuttle and again as part of this bad experience as we drove to the Chalet while sitting at the back seat the fire extinguisher fell on my leg because it wasn't well secured (talk about bad a experience) .I regret accepting this offer and bringing such misery.I hate it here and will never forget my experience.Sun international gave me another complementary stay at Carnival City I am very sceptical about it.if allowed I would like to pass it to someone else.I am worried about what would happen next.unless if I could be assured otherwise
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Aug 2017, 08:29
The most terrible experience ever
The most disastrous complementary stay.i am not sure whether I was treated in this manner because of it being free or if it is how Sun international treats all it's clients .It started with an innocent request when I called to confirm my stay and asked for a late check out since i would arrive after 8pm for check in but the gentleman refused and told me that if it was anytime during the week he would.he kept on asking me to repeat myself as if he wasn't sure.I then asked for his name and position ( Enerst Machila) so I waited to get to the hotel to clarify with someone else however got assisted by Michael who was very negative towards me and made me feel very uncomfortable.Even when I passed a remark about the parking lot being distant from the hotel he quickly dismissed it and called me lazy,that I needed that extra walk (work out/stretch)whatever it meant.He didn't bother asking if there was anything else we needed instead when I asked about a late check out he said No without even hearing what I had to say,as if though he was already expecting me to siWe then asked whr the room was and he just pointed to us,to my surprise 246,was further down the corridor,we honestly neede someone to literally walk us half way to show us where it was because we ended up walking around trying to figure out where this was. Mind you i am with my mom at that time.So then I decided to let it go and walk around the surrounding,beside my bad experience at the desk I loved it The Carousel has not changed a bit,it's well maintained and neat.My mom decided that we should extend our stay so I went back to reception to find a different lady whom I enquired about the rates from,She told me that there were no rates available and that I should ask the following day,I couldn't understand her answer so I asked her to roughly estimate how much it could cost me to extend my stay and she said anything between R1900 and two thousand something (whatever that meant) And then without looking at her computer she asked me if I am Tshabalala (to my surprise) I answered Yes asking myself how she knew my last name,her next question was where was I from.I feel like this Complementary stay was given to me to Humiliate and embarrass me.i had the most sleepless night worried about making it on time for a normal check out without being kicked out or having to pay extra as Michael said.I then had Goitsemang call our room to check if we had left the room at 11:20 yet or however she spoke well and explained that there was no Handover regarding my late check out and she apologize and extended the courtesy of showing us around.Gave me information about the different rates and packages offered (she is a professional that understands how important it is to give good hospitality to her guests),got us a shuttle and again as part of this bad experience as we drove to the Chalet while sitting at the back seat the fire extinguisher fell on my leg because it wasn't well secured (talk about bad a experience) .I regret accepting this offer and bringing such misery.I hate it here and will never forget my experience.Sun international gave me another complementary stay at Carnival City I am very sceptical about it.if allowed I would like to pass it to someone else.I am worried about what would happen next.unless if I could be assured otherwise
0
Replies (0)