TC
The Cleaning Ladies
Unclaimed Business
TC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Mo G
1 reviews | Active since Jan 2020
10 Feb 2021, 08:26
Unprofessional service: The Cleaning Ladies
I requested a domestic cleaning service from the Cleaning Ladies & communicated with Wendy who came to look at my house & we agreed that she would take me on as a client. She promised to confirm when she would slot me in & the following week I contacted her to say I was waiting for confirmation & she ready my message but did not respond. I never heard from her again even after sending message saying the least she could have done is to respond to me even if only to tell me that she had changed her mind about offering me a service for which I was going to pay. I was truly disgusted by the lack of professionalism that she displayed. I am glad though that I never have to experience what must surely be shoddy service from someone like her.
Helpful (0)
|Replies (0)MG
Mo G
1 reviews | Active since Jan 2020
10 Feb 2021, 08:26
Unprofessional service: The Cleaning Ladies
I requested a domestic cleaning service from the Cleaning Ladies & communicated with Wendy who came to look at my house & we agreed that she would take me on as a client. She promised to confirm when she would slot me in & the following week I contacted her to say I was waiting for confirmation & she ready my message but did not respond. I never heard from her again even after sending message saying the least she could have done is to respond to me even if only to tell me that she had changed her mind about offering me a service for which I was going to pay. I was truly disgusted by the lack of professionalism that she displayed. I am glad though that I never have to experience what must surely be shoddy service from someone like her.
0
Replies (0)MF
Margie F
1 reviews | Active since Jan 2020
17 Jan 2016, 05:54
Lack of communication
I have used The Cleaning Ladies for around four months - they provided a lady to clean my home once a week at a rate of R350 per day. Despite a number of communication problems and incidents (including leaving my home unlocked on numerous occasions) I continued to use them through the holidays whilst I was away. Last week due to another misunderstanding of the clear email I sent which could have been sorted out with one phone call, I was left without a cleaner and no chance of having the same cleaner on my requested day in the future. Alta does not even bother to call to apologise or make any effort to sort the problem out so I cancelled the service and asked for a refund of my advance payment- no response at all!
Helpful (0)
|Replies (0)MF
Margie F
1 reviews | Active since Jan 2020
17 Jan 2016, 05:54
Lack of communication
I have used The Cleaning Ladies for around four months - they provided a lady to clean my home once a week at a rate of R350 per day. Despite a number of communication problems and incidents (including leaving my home unlocked on numerous occasions) I continued to use them through the holidays whilst I was away. Last week due to another misunderstanding of the clear email I sent which could have been sorted out with one phone call, I was left without a cleaner and no chance of having the same cleaner on my requested day in the future. Alta does not even bother to call to apologise or make any effort to sort the problem out so I cancelled the service and asked for a refund of my advance payment- no response at all!
0
Replies (0)