MG
Mo G
Active since Sep 2020
7
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0
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Reviews
7 reviews24 months ago
Disappointed by Absa Home Insurance
I suffered intense hail storm damage to my house on Monday 22 April 2024. I immediately tried to contact my insurer Absa Home Insurance and after being sent from pillar to post and being cut off several times, I finally got to a consultant who said she could not register a claim before I could submit documents pertaing to my late husband and myself as this is a estate late policy. Mind you, these are documents I had submitted 6 years ago hence the policy is still active and registered as Estate Late... and I have been paying the premiums for the past 6 years and have claimed on this policy before. I however resubmitted these documents. On the same day I submitted my claim through an email provided by Absa and got an acknowledgement saying a consultant will call me. I am sitting 4 days later with various emails with confusing reference numbers from Absa and no progress to show for it for the damage I expected to be attended to as an emergency. In desperation I have sent emails with pictures of the damage and invoices of emergency repairs I personally had to fund in order to make the house habitable and to mitigate against further damage. Today I called Absa again and on two occasions and I am told that they cannot pick up my original claim on the system and furthermore that they cannot yet register a new claim for me as their system is down. I have no option except to wait for a call back when their system is down. There is rain predicted today, so more damage will result as a result of the original hail storm damage. I am told that ' you can mitigate your own damages in the meantime, qell guess what? I have done to best I could to do exactly that by having damaged windows, fences etc repaired & replaced, but isn't the reason we pay insurance premiums so that we don't dig into our often empty pockets when disaster strikes? We have been paying premiums for over 20 years and yet when an unforseen disaster struck, I am now running like a headless chicken to try and restore my home to what it was before thus disaster. I am angry and exhausted.
0 replies
50 months ago
Disappointing Service
I dropped off a package for corier at an Aramex depot in Gonubie on 16 February 2022. The package was going to Pretoria. When I tried to track the package online, all I could get was that Aramex had picked it up on the 17th & there were no updates thereafter. Both the intended receipient and I made numerous calls to the Aramex call centre, which proved to be a very frustrating process of calls taking too long to be answered being dropped and empty promises that enquiries would be made and we would be given feedback to no avail. It was only after I sent a complaint online that someone finally called & said she wouldsubmit an enquiry to Aramex East London. The East London office called me & promised to esckate the matter as they all could not explain why the package still wasnt delivered or even where it was 5 days later. I waited for feedback from East London which never came & when I tried to call them, all I got everytime was a long useless recording with no options whatsoever until I was forced to hang up. In the meantime, inexplicably the package was delivered at its destination on Monday afternoon (21st), no explanation, no apology, nothing. In fact, the driver was reportedly baffled that the package was perceived to be late. What shoddy service indeed! I certainly will not be using Aramex again.
0 replies
60 months ago
Bad Service from FNB
I have been utterly disgusted with challenges I have experienced in communicating with and getting feedback from FNB after a fraudulent transaction was undertaken on my account. I have been sent from pillar to post and have been on the phone numerous times and finally to be informed that an sms was sent to my phone with the final outcome of their investigation which sms I never received and which the same section informed me that they could not re-send, they instead point me to a branch where I have to go and queue during the 3rd wave of covid 19 for what is clearly a failure on their side to offer me a basic service. I feel that FNB should change their slogan to 'How can we frustrate you?' as there is clearly very little help that one gets when it is needed most.
53 replies
63 months ago
Unprofessional service: The Cleaning Ladies
I requested a domestic cleaning service from the Cleaning Ladies & communicated with Wendy who came to look at my house & we agreed that she would take me on as a client. She promised to confirm when she would slot me in & the following week I contacted her to say I was waiting for confirmation & she ready my message but did not respond. I never heard from her again even after sending message saying the least she could have done is to respond to me even if only to tell me that she had changed her mind about offering me a service for which I was going to pay. I was truly disgusted by the lack of professionalism that she displayed. I am glad though that I never have to experience what must surely be shoddy service from someone like her.
0 replies
67 months ago
Unacceptable treatment by GEFP
I cannot even begin to articulate my utter disgust with the service that I have received from GEPF. I resigned from government from 31 March 2020 and my pension was only paid out into my nominated preservation fund on 02 September 2020. Up until now, that money has still not been allocated because both the fund and I are being sent from pillar to post to obtain proof of payment from GEPF. Email are responded to erratically and after a long time and getting through to tgeir Caa Centre is like pulling teeth and give you contradictory information. I sent a complaint to the office of the GEPF CEO and have not even been graced with a response. The question I keep asking them is how they expect me to survive for all these months without an income when they continue to earn their salaries even while they are at home doing nothing. I am aware that there are many people complaining about the same unacceptable treatment and feel that it is time GEPF & GPAA were challenged in a class action. This ill-treatment and impoverization of former public servants must come to an end.
0 replies
68 months ago
Appalling customer care- DHL
I have previously used DHL's services with no complaints but was recently appalled by their unacceptable service. DHL failed to deliver a shipment sent from East London to Maseru on 31 July 2020 and never communicated with the sender that there was any outstanding information until we tried to trach the package. It took endless calls, emails and being sent through numerous consultants to eventually get the package back and an even longer battle to get a refund of the shipment costs. The refund was only made today the 19th September 2020. What appalling service!
53 replies
68 months ago
Game shoddy service
I ordered a laptop online from game on 6 July 2020 and on the 21st July I received a message that my order had been canceled with no explanation whatsoever in spite of me paying for the order in full. I had to call to find out why my order was canceled & had to chase the store to get my money back. They eventually paid back my money on the 5th August after numerous calls & emails which I also sent to their holding company. No interest was paid to me in spite of Game keeping my money for almost a month. I will certainly not be buying from this store again & am telling everyone I know my terrible experience.
106 replies
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7 (100%)