Great idea, but a cheat

I was embarrassed when a restaurant advised us after the meal that they had withdrawn from the Entertainer. I took it up with the Entertainer, but only managed to communicate to a bot through their website. It was impossible to talk to a person. They assured me that they will investigate and revert. I received no further reply and had to raise it through the bot again a few weeks later which was very frustrating and I demanded my money back, but received the same standard reply that they will investigate. I’m extremely upset that they came up with this great idea, but rather use it to cheat people. I advise all I know against supporting them.