A terrible Manager

Dear Fay Olive,

I write this message with a heavy heart and a sense of deep disappointment following my recent visit to your establishment on Sunday. As a loyal and regular patron, I have always supported your business, but this recent experience has left me disheartened.

During my visit, a high-value item went missing from my bag while I was on your premises. No one aside from your waitstaff had access to our table, which raises serious concerns.

What has been even more upsetting is the manner in which this situation has been handled by your manager. My communication with her has been consistently passive-aggressive, with a clear lack of empathy or urgency. Instead of investigating the matter seriously, I was told—almost dismissively—to lay a case at the police station, with little to no support or ownership from your team.

Despite it being two days since the incident, I have received no meaningful follow-up or resolution. I also find it unacceptable that I was denied the owner’s contact details when I expressed dissatisfaction with the manager’s handling of the issue.

As a business owner myself, I am appalled by this lack of accountability and customer care. I strongly urge that someone from senior management reach out to address this matter appropriately.

Please consider this not only a formal complaint but also a cautionary note for future patrons: customer experience and care should always be a priority.