Sweet and Sour service :)

Let me start by saying that my first great experience was when I had my wedding reception here in December last year. I can safely say that all 80 of us were very happy and veeeryy well fed! Priscilla headed up the event for me and my husband, and it truly was a blessed day! Priscilla really exuberated an energy of gold!

My next encounter didn't start off so great. On Sunday, my husband and I went to the Galley Cafe for a bite. I saw the owner, Mrs Eichel, running around with all hands on deck (like a true leader), with 1 other staff member taking orders up front, and a few more working tirelessly at the back. We ordered the calamari but when our order came it was hake. We weren't upset, we just made it clear we ordered calamari. Unfortunately, the woman taking orders decided to accuse us of lying quite a number of times, which was her first mistake. Not only that, but she did it loudly and blatantly in front of all the other customers in the queue. It was highly embarrassing and humiliating for me and my husband because we were clear about our order and truly didn't appreciate the woman's sheer unprofessionalism. At that moment, I really had a sour taste in my mouth and didn't feel like ever returning to The Galley, even though 6 months before that I was celebrating the happiest day of my life.

Thankfully, the sour taste quickly left when Mrs Eichel came around to rectify the matter in a very genuine and compassionate manner. She treated us with respect and kindness, and quickly got our original order ready for us. While waiting, I watched how she interacted with her staff and the other customers (while short-staffed and literally running around) and I was truly inspired. It's clear she has a pure heart, and because of her, I will happily return! :)