Active since Aug 2016
19
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Reviews
19 reviews13 months ago
Happiness All Around!
I’ve driven with many different companies in my life. Some more spacious and comfortable, some really terrible and scary. I’ve paid big money for the “best” bus company but was then forgotten at my bus stop and was constantly made to wait hours for their late buses. But Williams Coaches have been consistently good, punctual and very safe. I can actually feel secure enough to sleep without fear of breaking down or a crash. I am well please with Williams and would so love if they could have more bus time options, like earlier in the day. Otherwise I’m a very happy customer.
0 replies
15 months ago
Light at the end of the tunnel.
I had previously written a 1-star review but felt I had to come back with a testimony. Short and sweet but basically, after leaving my review, I received help within an hour of posting it. While I do wish that we could have received our assistance under better circumstances, I am so happy to have gotten it. I hope that Saya will grow and eventually turn all the 1-stars into 5-stars.
53 replies
15 months ago
Poor Service!!
I think I share the sentiments of many others when I say my family and I are frustrated! We have been trying our best to get a Paid Up Letter from Saya for a long time. We have been told to wait, told that it’s coming, told that it will be emailed on a specific date and it just never happened. As a result, we are struggling with the bank because we have a negative rating on our names. We NEED this paid up letter. It’s such a simple request. A called Ivan committed to helping us but is silent. We need this resolved ASAP so that we can move on with our lives!
159 replies
40 months ago
Wonderful Service at Garden Route Mall
I went to your Garden Route Mall branch on 20/12/22 and spoke to Kay Lee. Honestly, we were all over the show because we had so many questions (my husband and I) and I definitely think we may have inundated Kay Lee with a few too many questions. Anyway, so Kay Lee helped us (well past the hour they were meant to close!). So she asked us to come back another day with some documents. This was a tough one because we live quite far from George, plus we were using a diesel bakkie that’s heavy on the fuel. We had to seriously consider driving all the way back to George just for 3 pieces of paper. We contemplated just going to Knysna, but both my husband and I agreed that we got such beautiful service from Kay Lee that we were willing to drive the extra distance and use the extra fuel, just so we can chat to her again. So we went back on 22/12/22 but unfortunately had just missed Kay Lee. We were a bit disappointed but then we got to chat to Morné. It turns out that he was just the male version of Kay Lee! Haha! He was just as patient, kind and friendly as Kay Lee was. So we were so grateful we drove all the way back to George because, even though we didn’t get to chat to Kay Lee, we still got to chat to the ever-lovely Morné. Please give credit and thanks to both Kay Lee and Morné at Garden Route Mall. We left your bank both times with feelings of joy and relief. Such wonderful people and wonderful customer service.
132 replies
40 months ago
Terrible Interaction with a Call Centre Agent
This one is for a call centre agent. I phoned yesterday (22/12/22) and Chloe answered. I was calling for my husband. He was in the room with me but just busy with something, so I just did the initial call and introduction. I’m aware they need to speak to the account holder so I always knew I’d hand the phone over to him. I was just trying to help my husband out. So I gave her the reason for my call and also then recited my husband’s ID number to her. She then asked if I’m the account holder and I said no but I’m just helping my husband. I said that he was standing right next to me and I was about to hand the phone over to him, which I told her. Then she said to me, “Your husband can’t speak for himself!?” and then hung up the phone. She said this with such a mean tone of voice. I was so so shocked and disgusted by her manner. Chloe is giving you guys a bad name with her terrible service - at least to me anyway. Please make sure you speak to her because she could be speaking to other customers in the same way that she spoke to me…maybe even worse! Nobody is asking her and other customer service agents to be perfect, just be respectful and kind. She was anything but that. Please resolve this with her urgently.
0 replies
42 months ago
The Wonderful Knysna FNB
Terrible!! Just kidding, the service was wonderful. I was at Knysna FNB and was helped by both Wendell and Gaylene. Both of them were so kind and friendly towards us - they even made us laugh a few times 😅 They answered all of our 1000 questions and took their time to help us, even though there were other customers waiting. It was such a pleasure to be served by them 🌸
60 replies
44 months ago
I spoke to Lumay Du Plessis and she was so kind with me on the phone
I spoke to Lumay Du Plessis and she was so kind with me on the phone. The gentle and considerate conversation made me so happy to have been a customer with King Price. What a wonderful experience!
74 replies
44 months ago
Terrible!!
I’m not so keen on leaving bad reviews but this is the only way I thought I might get your attention. First of all, the way I was “convinced” to open this in the first place was very shady. I was promised by Charles Papier that he was only taking my details to see if I qualify for. I double checked that it was not an official application and he assured me it was not. Next thing you know, I’m being debited. So I decided let me just give it a try. But then I really just didn’t want it anymore so I emailed on the 4th of July to cancel. I received a follow up email saying it will be cancelled but I need to provide my details, which I did. Then I never heard a stitch back from them. Also, they increased my policy by R18 WITHOUT warning. Then, on the 18th of July I got a call from Larshe Wardle who wanted to find out more info from me. My husband and I both explained the entire situation and our overall experience, and reiterated that we would like to cancel the policy. Well, that was 2 debit orders later, WITH the unauthorised increase. This should have been canceled and I expect my full reimbur*****t, including that extra R18 you just decided to take off without notifying me.
947 replies
48 months ago
I needed to rectify a debit order error (on my part) and tried numerous times to contact King Price
I needed to rectify a debit order error (on my part) and tried numerous times to contact King Price. 90percent of the time I was distracted or became busy and completely forgot about the chats. Each time I went back they just spoke to me and picked up the conversation where we left off, no complaints. I’m so happy because usually it doesn’t work that way. So I’m really grateful for their patience and tolerance and, ultimately, their great customer service! Specifically Kholeka Nkosi 😊
74 replies
55 months ago
Smooooth Operators!
I really wanted to help my mom out by getting her some internet connection so she could work from home. I just happened to stumble upon Axxess, and I had never even heard of them before. I was hesitant but then I took a leap of faith and was not disappointed AT ALL. Truly, through all my communication and dealings, it’s been such a smooth process - from start to finish. My mom is all the way in Cape Town and I’m in Sedgefield and I was able to do everything remotely. Thank you, Axxess, you’ve made this such an easy experience for me and my mom! 10 stars!
0 replies
Review Distribution
5 Star
12 (63.1578947368421%)
4 Star
3 (15.789473684210526%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (21.05263157894737%)