TG
The Garden Venue Hotel
Unclaimed Business
TG
The Garden Venue Hotel
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.2|5 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(20%)
2(0%)
1(60%)
5(20%)
4(0%)
3(20%)
2(0%)
1(60%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Johannes W
1 reviews | Active since Jan 2020
18 Mar 2026, 06:14
Extremely disappointing experience
Our wedding at Garden Venue on Sunday, 7 December 2025 was unfortunately overshadowed by serious issues with organisation, communication, and financial transparency. From the moment our guests arrived, problems began. The accommodation rooms were not ready, which caused unnecessary stress and embarrassment for us as hosts. During the reception, guests were left wandering around trying to find their seats because, although a seating plan board was displayed, there were no table numbers on the tables themselves. This is a very basic organisational detail that should never be missed at a professional wedding venue. We had also provided our own sparkling wine for the wedding toast, which was clearly agreed upon during our final planning meeting. However, on the day the bartender had no knowledge of this arrangement, and as a result the planned toast never happened. This showed a serious breakdown in internal communication between the venue staff. The most troubling issue was the complimentary bar arrangement that had been discussed with the venue before our wedding. Based on our communication with Jane and the venue team, we were under the impression that this amounted to R5,000, as this was never corrected or clarified at the time. We were told that a portion would be allocated for my husband and myself and the remainder for our guests. On the night, none of this was honoured. Guests were required to pay for their own drinks, and when my husband questioned it, there was no clear explanation given. At the end of the evening I was presented with a bar bill of R4,749, which appeared to include drinks that should have been covered under the agreed complimentary arrangement. I also felt pressured to settle the bill immediately, as it was made clear that I would not be able to leave until the outstanding amount was settled. As newlyweds at the end of a long and emotional day, this was an extremely uncomfortable and upsetting situation. What followed afterwards made the situation even worse. We had to repeatedly follow up regarding this matter and struggled for weeks to receive any resolution. Dealing with the general manager, Sarah, became a drawn-out process where we practically had to push for clarity on what had been agreed. It was eventually confirmed that the correct complimentary bar amount was R3,000, not R5,000 as we had initially understood. While we acknowledge that the R3,000 refund was ultimately processed, this only happened after persistent follow-ups and unnecessary delays, which could have been avoided with clear and accurate communication from the start. Guests also reported being charged R5 simply to add ice to their drinks, and drink prices were inconsistent, with different guests paying different amounts for the same drinks throughout the evening. This created confusion and gave the impression that the bar billing was poorly managed and not transparent. To make matters worse, my husband later received messages asking us to rate the venue, despite the fact that we were still struggling to resolve the financial issues. The staff member who sent the review links was Jane, which felt extremely inappropriate given the unresolved situation at the time. A wedding day should be handled with professionalism, clear communication, and integrity. Unfortunately, our experience at Garden Venue left us feeling deeply disappointed, financially prejudiced, and emotionally distressed. All of these arrangements were discussed and confirmed in writing prior to the wedding. Unfortunately, it appeared that certain staff members on the day were either not informed or not properly briefed on what had been agreed. A wedding is a once-in-a-lifetime event for most couples, and it is not something you can simply redo. After spending well over R150,000, you cannot just gather that kind of money again tomorrow and repeat the day to experience the celebration the way it should have happened in the first place. If there were an option to give 0 stars, we would.
Helpful (0)
|Replies (0)JW
Johannes W
1 reviews | Active since Jan 2020
18 Mar 2026, 06:14
Extremely disappointing experience
Our wedding at Garden Venue on Sunday, 7 December 2025 was unfortunately overshadowed by serious issues with organisation, communication, and financial transparency. From the moment our guests arrived, problems began. The accommodation rooms were not ready, which caused unnecessary stress and embarrassment for us as hosts. During the reception, guests were left wandering around trying to find their seats because, although a seating plan board was displayed, there were no table numbers on the tables themselves. This is a very basic organisational detail that should never be missed at a professional wedding venue. We had also provided our own sparkling wine for the wedding toast, which was clearly agreed upon during our final planning meeting. However, on the day the bartender had no knowledge of this arrangement, and as a result the planned toast never happened. This showed a serious breakdown in internal communication between the venue staff. The most troubling issue was the complimentary bar arrangement that had been discussed with the venue before our wedding. Based on our communication with Jane and the venue team, we were under the impression that this amounted to R5,000, as this was never corrected or clarified at the time. We were told that a portion would be allocated for my husband and myself and the remainder for our guests. On the night, none of this was honoured. Guests were required to pay for their own drinks, and when my husband questioned it, there was no clear explanation given. At the end of the evening I was presented with a bar bill of R4,749, which appeared to include drinks that should have been covered under the agreed complimentary arrangement. I also felt pressured to settle the bill immediately, as it was made clear that I would not be able to leave until the outstanding amount was settled. As newlyweds at the end of a long and emotional day, this was an extremely uncomfortable and upsetting situation. What followed afterwards made the situation even worse. We had to repeatedly follow up regarding this matter and struggled for weeks to receive any resolution. Dealing with the general manager, Sarah, became a drawn-out process where we practically had to push for clarity on what had been agreed. It was eventually confirmed that the correct complimentary bar amount was R3,000, not R5,000 as we had initially understood. While we acknowledge that the R3,000 refund was ultimately processed, this only happened after persistent follow-ups and unnecessary delays, which could have been avoided with clear and accurate communication from the start. Guests also reported being charged R5 simply to add ice to their drinks, and drink prices were inconsistent, with different guests paying different amounts for the same drinks throughout the evening. This created confusion and gave the impression that the bar billing was poorly managed and not transparent. To make matters worse, my husband later received messages asking us to rate the venue, despite the fact that we were still struggling to resolve the financial issues. The staff member who sent the review links was Jane, which felt extremely inappropriate given the unresolved situation at the time. A wedding day should be handled with professionalism, clear communication, and integrity. Unfortunately, our experience at Garden Venue left us feeling deeply disappointed, financially prejudiced, and emotionally distressed. All of these arrangements were discussed and confirmed in writing prior to the wedding. Unfortunately, it appeared that certain staff members on the day were either not informed or not properly briefed on what had been agreed. A wedding is a once-in-a-lifetime event for most couples, and it is not something you can simply redo. After spending well over R150,000, you cannot just gather that kind of money again tomorrow and repeat the day to experience the celebration the way it should have happened in the first place. If there were an option to give 0 stars, we would.
0
Replies (0)SK
Sonja K
1 reviews | Active since Jan 2020
28 Jan 2026, 07:23
Garden Venue Hotel – Private Function Review I hosted my 60th birthday celebration at the Garden Venue Hotel on 24 January for a small private group
Garden Venue Hotel – Private Function Review I hosted my 60th birthday celebration at the Garden Venue Hotel on 24 January for a small private group. The venue itself is attractive, which influenced my decision to book. Ronety, who assisted with décor selections, was friendly and took the time to show me the available options, which I appreciated. However, the overall execution of the event did not fully meet expectations. There were a number of challenges relating to communication, coordination, and attention to detail during both the planning phase and the day of the function. For milestone occasions, stronger on-the-day management and closer attention to detail are essential to ensure a professional and seamless client experience.
Helpful (0)
|Replies (0)SK
Sonja K
1 reviews | Active since Jan 2020
28 Jan 2026, 07:23
Garden Venue Hotel – Private Function Review I hosted my 60th birthday celebration at the Garden Venue Hotel on 24 January for a small private group
Garden Venue Hotel – Private Function Review I hosted my 60th birthday celebration at the Garden Venue Hotel on 24 January for a small private group. The venue itself is attractive, which influenced my decision to book. Ronety, who assisted with décor selections, was friendly and took the time to show me the available options, which I appreciated. However, the overall execution of the event did not fully meet expectations. There were a number of challenges relating to communication, coordination, and attention to detail during both the planning phase and the day of the function. For milestone occasions, stronger on-the-day management and closer attention to detail are essential to ensure a professional and seamless client experience.
0
Replies (0)RB
Roxanne B
1 reviews | Active since Jan 2020
7 Jan 2026, 08:41
********* Business
We entered into a contractual agreement with a the venue for a company event, which included confirmed accommodation as a material term of the booking. When it became clear that the agreed accommodation had not been secured, We formally cancelled the booking due to non-performance. Despite this, and despite MONTHS of follow-ups via email and telephone, our deposit has not yet been refunded, even though the supplier has since confirmed a refund and payment schedule in writing. The lack of timely response and failure to honour confirmed commitments required unnecessary escalation and caused avoidable disruption.
Helpful (0)
|Replies (0)RB
Roxanne B
1 reviews | Active since Jan 2020
7 Jan 2026, 08:41
********* Business
We entered into a contractual agreement with a the venue for a company event, which included confirmed accommodation as a material term of the booking. When it became clear that the agreed accommodation had not been secured, We formally cancelled the booking due to non-performance. Despite this, and despite MONTHS of follow-ups via email and telephone, our deposit has not yet been refunded, even though the supplier has since confirmed a refund and payment schedule in writing. The lack of timely response and failure to honour confirmed commitments required unnecessary escalation and caused avoidable disruption.
0
Replies (0)PM
Prudence M
1 reviews | Active since Jan 2020
18 Dec 2025, 07:14
Worst Service for our Year End Function
•Delay in food service and lack of staff attentiveness •Welcome drinks were not ready upon arrival, and the drinks menu was communicated before of which inconvenienced our guests who could not drink •We paid for the DJ & PA system, the DJ did not show up and there was no set up, no manager came to explain what the cause of the DJ was being late and not showing up ( We had to use a Bluetooth speaker to entertain our guests with our CELLPHONES) •We opted for the rose garden venue for our year end party but due to the weather the venue moved us to the Zanzibar and again no effort was made to get the set up done proper •Overall, we had a bad experience at the venue and it not worth the money we paid for
Helpful (0)
|Replies (0)PM
Prudence M
1 reviews | Active since Jan 2020
18 Dec 2025, 07:14
Worst Service for our Year End Function
•Delay in food service and lack of staff attentiveness •Welcome drinks were not ready upon arrival, and the drinks menu was communicated before of which inconvenienced our guests who could not drink •We paid for the DJ & PA system, the DJ did not show up and there was no set up, no manager came to explain what the cause of the DJ was being late and not showing up ( We had to use a Bluetooth speaker to entertain our guests with our CELLPHONES) •We opted for the rose garden venue for our year end party but due to the weather the venue moved us to the Zanzibar and again no effort was made to get the set up done proper •Overall, we had a bad experience at the venue and it not worth the money we paid for
0
Replies (0)J
Jethro
1 reviews | Active since Jan 2020
30 Oct 2025, 06:11
The venue has consistently exceeded our expectations, providing a comfortable and conducive environment for our events
The venue has consistently exceeded our expectations, providing a comfortable and conducive environment for our events. The facilities are well-maintained, and the ambiance is warm and inviting, making it an ideal setting for productive meetings and learning sessions. A special mention goes to Sandra and her dedicated team, who have been instrumental in ensuring the success of our events. Their professionalism, attention to detail, and warm hospitality have made our experiences truly memorable. We appreciate their enthusiasm and commitment to delivering exceptional service, which has made our interactions with them a pleasure. The team's flexibility and willingness to accommodate our needs. Sandra and her team are a valuable asset to the venue, and we are grateful to have had the opportunity to work with them. *Jethro*
Helpful (0)
|Replies (0)J
Jethro
1 reviews | Active since Jan 2020
30 Oct 2025, 06:11
The venue has consistently exceeded our expectations, providing a comfortable and conducive environment for our events
The venue has consistently exceeded our expectations, providing a comfortable and conducive environment for our events. The facilities are well-maintained, and the ambiance is warm and inviting, making it an ideal setting for productive meetings and learning sessions. A special mention goes to Sandra and her dedicated team, who have been instrumental in ensuring the success of our events. Their professionalism, attention to detail, and warm hospitality have made our experiences truly memorable. We appreciate their enthusiasm and commitment to delivering exceptional service, which has made our interactions with them a pleasure. The team's flexibility and willingness to accommodate our needs. Sandra and her team are a valuable asset to the venue, and we are grateful to have had the opportunity to work with them. *Jethro*
0
Replies (0)