TH
The Host Management PE
Unclaimed Business
TH
The Host Management PE
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Jun '25 - May '26
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
SM
Songezo M
1 reviews | Active since Jan 2020
14 Jul 2025, 06:03
Worst Experience. Harassed & Refused My Deposit for leaving at 10h30.
The refused to pay me back my R1,000 damage deposit because I checked out at 10h30. Luke had people calling me every 2 minutes, others banging the door all at once while we were trying to get dressed. Sending me voice notes and calling with different numbers all at once we could not even get dressed properly. Horrible experience. Very disrespectful. We were literally being harassed and chased out like dogs by the people managing the apartment at Brookeshill Suits in Gqeberha. And then I find out that they sell late checkout for R300 yet they took R1000 from me instead of simply selling us the late checkout. Very horrible hosts.
Helpful (0)
|Replies (0)SM
Songezo M
1 reviews | Active since Jan 2020
14 Jul 2025, 06:03
Worst Experience. Harassed & Refused My Deposit for leaving at 10h30.
The refused to pay me back my R1,000 damage deposit because I checked out at 10h30. Luke had people calling me every 2 minutes, others banging the door all at once while we were trying to get dressed. Sending me voice notes and calling with different numbers all at once we could not even get dressed properly. Horrible experience. Very disrespectful. We were literally being harassed and chased out like dogs by the people managing the apartment at Brookeshill Suits in Gqeberha. And then I find out that they sell late checkout for R300 yet they took R1000 from me instead of simply selling us the late checkout. Very horrible hosts.
0
Replies (0)CV
Christine V
1 reviews | Active since Jan 2020
3 Mar 2025, 14:37
One of the Worst Experiences – Avoid This Company
I had a contract with The Host to manage my Airbnb, which clearly outlined the products I was to supply them and stipulated that all my bedding and other items would be returned once the contract ended. When I sold my unit, the contract with the new owner stated that all furniture (as per a detailed list) would remain, but everything else, including my bedding and cutlery etc, was not part of the sale. I informed The Host about the sale and, per our agreement, only requested the return of my belongings once the unit was officially transferred to the new owner. However, The Host took it upon themselves to contact the new owner in an attempt to keep the property under their management. The new owner then instructed them not to allow me access to retrieve my property—items that were clearly not included in the sale. We were happy to not have access to the property as The Host could get our belongings together and return them to us. Despite numerous attempts to resolve the matter, one of The Host’s partners blocked me on WhatsApp, never returned any emails, showing zero interest in rectifying the situation. It was evident that their priority was securing the new owner as a client rather than honoring their agreement with me. The total value of the items they refused to return exceeds R20,000. I even offered them a discounted rate to purchase the items, yet they ignored me. On top of this, every time I stayed in my unit, I noticed that other people’s linen and towels were being used, despite the fact that I had provided them with three full sets. Additionally, on two different occasions, my table was badly scratched, and my blinds were damaged—issues they didn’t even acknowledge until I pointed them out. I had to follow up multiple times just to get these matters addressed, giving me a total run around. Save yourself the frustration and do not use this company. They are unprofessional & dishonest.
Helpful (0)
|Replies (0)CV
Christine V
1 reviews | Active since Jan 2020
3 Mar 2025, 14:37
One of the Worst Experiences – Avoid This Company
I had a contract with The Host to manage my Airbnb, which clearly outlined the products I was to supply them and stipulated that all my bedding and other items would be returned once the contract ended. When I sold my unit, the contract with the new owner stated that all furniture (as per a detailed list) would remain, but everything else, including my bedding and cutlery etc, was not part of the sale. I informed The Host about the sale and, per our agreement, only requested the return of my belongings once the unit was officially transferred to the new owner. However, The Host took it upon themselves to contact the new owner in an attempt to keep the property under their management. The new owner then instructed them not to allow me access to retrieve my property—items that were clearly not included in the sale. We were happy to not have access to the property as The Host could get our belongings together and return them to us. Despite numerous attempts to resolve the matter, one of The Host’s partners blocked me on WhatsApp, never returned any emails, showing zero interest in rectifying the situation. It was evident that their priority was securing the new owner as a client rather than honoring their agreement with me. The total value of the items they refused to return exceeds R20,000. I even offered them a discounted rate to purchase the items, yet they ignored me. On top of this, every time I stayed in my unit, I noticed that other people’s linen and towels were being used, despite the fact that I had provided them with three full sets. Additionally, on two different occasions, my table was badly scratched, and my blinds were damaged—issues they didn’t even acknowledge until I pointed them out. I had to follow up multiple times just to get these matters addressed, giving me a total run around. Save yourself the frustration and do not use this company. They are unprofessional & dishonest.
0
Replies (0)NK
Nosipho K
1 reviews | Active since Jan 2020
12 Nov 2024, 12:32
Being exploited by Warren and the host
We found dirty bedding on both bedrooms and I sent pictures of the bedding to the host and Warren D decided to charge me R2444 damage fee 2 weeks after my stay which I reported this before I left. Beware of this property and their shenanigans!
Helpful (0)
|Replies (0)NK
Nosipho K
1 reviews | Active since Jan 2020
12 Nov 2024, 12:32
Being exploited by Warren and the host
We found dirty bedding on both bedrooms and I sent pictures of the bedding to the host and Warren D decided to charge me R2444 damage fee 2 weeks after my stay which I reported this before I left. Beware of this property and their shenanigans!
0
Replies (0)