SM
Songezo M
Active since Aug 2023
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
Worst Experience. Harassed & Refused My Deposit for leaving at 10h30.
The refused to pay me back my R1,000 damage deposit because I checked out at 10h30. Luke had people calling me every 2 minutes, others banging the door all at once while we were trying to get dressed. Sending me voice notes and calling with different numbers all at once we could not even get dressed properly. Horrible experience. Very disrespectful. We were literally being harassed and chased out like dogs by the people managing the apartment at Brookeshill Suits in Gqeberha. And then I find out that they sell late checkout for R300 yet they took R1000 from me instead of simply selling us the late checkout. Very horrible hosts.
0 replies
26 months ago
A Decade of Excellent Customer Service & Partnership
We have been doing business with Xneelo for almost a decade. And I've always asked myself where their customer service personnel get their training. I have not come across another company in South Africa that does customer service management at the similar elevated level of quality as Xneelo does. Talking to their customer service divisions is a pleasure even when you're experiencing a technical issue, because the sense of reassurance you get, and the easy-going attitude of their personnel is simply enough to always put you at ease. I look forward to another decade of business and partnerships with them.
58 replies
30 months ago
Poor Customer Support: Payouts Withheld
Payouts withheld by Yoco because company directors changed since the account/profile was last used. We have been doing back and forth with first their Support staff who kept insisting the company change directors at CIPC. Then handed to Activations team who keep sidestepping the issue every time we tell them what is going on and keeps insisting that we go verify the account even as we've told them countless times for over two weeks now that the verification is not available on the portal as the account is shown as verified. Then called and asked for someone more senior, I was told that we should email documents and we did and we were promised that it would simply be updated thereafter, And once again this week we are back dealing with the Activations team telling us the same thing about uploading on the portal. Extremely inconvenient having to take time out of my schedule and deal with these phone calls, emails and waiting once again. Meanwhile our bank wanted to handle our POS service themselves and we decided we were going to give Yoco a chance instead because we thought they were quicker and more convenient. Turning out to be a strategic business error on our end.
131 replies
33 months ago
Still waiting for a collection from 5 days ago. 2nd time this month.
Worst service. And they keep doing repeatedly. Their customer service people do not even feel any sense of urgency when you call in to report a problem and they're not afraid to lie to you about the next steps they're going to take.
60 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)