TH
The Hyde Hotel
Unclaimed Business
TH
The Hyde Hotel
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Hyde Hotel
The Hyde Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Hyde Hotel across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTK
Thembile K
1 reviews | Active since Jan 2020
11 Mar 2026, 06:40
The Hyde Hotel and Essential Wellness Spa
I am very disappointed in the service or lack of service I received from The Hyde Hotel and the Essential Wellness Spa. I had recently purchased a Voucher for my wife and I for a couple's massage and 3 course dinner or lunch, however when we call to make reservations, we always told the person who makes the bookings is not available, and they had promised us that as soon as they are available they will contact us but it's been two weeks now and the person is still not available. This is concerning because there is no way possible that these two place only rely on one person to make bookings. The most annoying thing is that the voucher expires in April, and I would have wasted my money and also ruined my wife's birthday thanks to them.
Helpful (0)
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Thembile K
1 reviews | Active since Jan 2020
11 Mar 2026, 06:40
The Hyde Hotel and Essential Wellness Spa
I am very disappointed in the service or lack of service I received from The Hyde Hotel and the Essential Wellness Spa. I had recently purchased a Voucher for my wife and I for a couple's massage and 3 course dinner or lunch, however when we call to make reservations, we always told the person who makes the bookings is not available, and they had promised us that as soon as they are available they will contact us but it's been two weeks now and the person is still not available. This is concerning because there is no way possible that these two place only rely on one person to make bookings. The most annoying thing is that the voucher expires in April, and I would have wasted my money and also ruined my wife's birthday thanks to them.
0
Replies (0)RP
Ronélle Papier
1 reviews | Active since Jan 2020
16 Dec 2025, 13:39
Worst place ever
Worst experience. Waited forever to get a table after we had a reservation. Then waited forever to order our drinks. Waited almost an hour just for a glass of water. Then waited 20minutes after the drinks arrived to order the food. Then waited another hour to get our starter, which came to us so cold and unappealing. Then still waited for our second round drinks. And waited another 30minutes foro ur main, only for it not to be what we wanted. We got up and left. The manager took my number but never contacted me. He said we could come on another time, so we callee today only for us to hear that they are fully booked and service would be slow. What a waste. Never book at The Hyde hotel. You'll wait till next year to be served.
Helpful (0)
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Ronélle Papier
1 reviews | Active since Jan 2020
16 Dec 2025, 13:39
Worst place ever
Worst experience. Waited forever to get a table after we had a reservation. Then waited forever to order our drinks. Waited almost an hour just for a glass of water. Then waited 20minutes after the drinks arrived to order the food. Then waited another hour to get our starter, which came to us so cold and unappealing. Then still waited for our second round drinks. And waited another 30minutes foro ur main, only for it not to be what we wanted. We got up and left. The manager took my number but never contacted me. He said we could come on another time, so we callee today only for us to hear that they are fully booked and service would be slow. What a waste. Never book at The Hyde hotel. You'll wait till next year to be served.
0
Replies (0)cT
charlotte T
1 reviews | Active since Jan 2020
17 Mar 2025, 11:10
Complaint Regarding Poor Service at The Hyde Hotel
I am writing to formally express my disappointment with the service I received at The Hyde Hotel on March 15, 2025, at 14:30. I had made a reservation for seven people using WikiDeals vouchers, which had been confirmed in advance. However, upon arrival, the server informed me that she could not assist with the deals and only accepted two of them. When I questioned this, she responded in a loud and unprofessional manner, making me feel embarrassed in front of other guests. Despite my request to speak with the manager, she claimed to be the supervisor and refused to escalate my concern. Eventually, I had to find the manager myself, who instructed her to assist me. At that point, she falsely stated that I had not informed her about all seven deals, despite having taken the vouchers from me earlier. This entire interaction was not only frustrating but also unacceptable in terms of customer service. Additionally, had I been informed in advance that bookings with multiple vouchers were not allowed, I would have made alternative arrangements. I am extremely disappointed by the lack of professionalism and courtesy displayed by your staff. I expect better service from an establishment of your reputation. I would appreciate a response regarding how this issue will be addressed to prevent similar experiences for future guests. Looking forward to your prompt feedback.
Helpful (0)
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charlotte T
1 reviews | Active since Jan 2020
17 Mar 2025, 11:10
Complaint Regarding Poor Service at The Hyde Hotel
I am writing to formally express my disappointment with the service I received at The Hyde Hotel on March 15, 2025, at 14:30. I had made a reservation for seven people using WikiDeals vouchers, which had been confirmed in advance. However, upon arrival, the server informed me that she could not assist with the deals and only accepted two of them. When I questioned this, she responded in a loud and unprofessional manner, making me feel embarrassed in front of other guests. Despite my request to speak with the manager, she claimed to be the supervisor and refused to escalate my concern. Eventually, I had to find the manager myself, who instructed her to assist me. At that point, she falsely stated that I had not informed her about all seven deals, despite having taken the vouchers from me earlier. This entire interaction was not only frustrating but also unacceptable in terms of customer service. Additionally, had I been informed in advance that bookings with multiple vouchers were not allowed, I would have made alternative arrangements. I am extremely disappointed by the lack of professionalism and courtesy displayed by your staff. I expect better service from an establishment of your reputation. I would appreciate a response regarding how this issue will be addressed to prevent similar experiences for future guests. Looking forward to your prompt feedback.
0
Replies (0)cT
charlotte T
1 reviews | Active since Jan 2020
17 Mar 2025, 11:07
Complaint Regarding Poor Service at The Hyde Hotel
I hope this email finds you well. I am writing to formally express my disappointment with the service I received at The Hyde Hotel on March 17, 2025, at 14:30. I had made a reservation for seven people using WikiDeals vouchers, which had been confirmed in advance. However, upon arrival, the server/ SUPERVISOR informed me that she could not assist with the deals and only accepted two of them. When I questioned this, she responded in a loud and unprofessional manner, making me feel embarrassed in front of other guests. Despite my request to speak with the manager, she claimed to be the supervisor and refused to escalate my concern. Eventually, I had to find the manager myself, who instructed her to assist me. At that point, she falsely stated that I had not informed her about all seven deals, despite having taken the vouchers from me earlier. This entire interaction was not only frustrating but also unacceptable in terms of customer service. Additionally, had I been informed in advance that bookings with multiple vouchers were not allowed, I would have made alternative arrangements. I am extremely disappointed by the lack of professionalism and courtesy displayed by your staff. I expect better service from an establishment of your reputation. I would appreciate a response regarding how this issue will be addressed to prevent similar experiences for future guests.
Helpful (0)
|Replies (0)cT
charlotte T
1 reviews | Active since Jan 2020
17 Mar 2025, 11:07
Complaint Regarding Poor Service at The Hyde Hotel
I hope this email finds you well. I am writing to formally express my disappointment with the service I received at The Hyde Hotel on March 17, 2025, at 14:30. I had made a reservation for seven people using WikiDeals vouchers, which had been confirmed in advance. However, upon arrival, the server/ SUPERVISOR informed me that she could not assist with the deals and only accepted two of them. When I questioned this, she responded in a loud and unprofessional manner, making me feel embarrassed in front of other guests. Despite my request to speak with the manager, she claimed to be the supervisor and refused to escalate my concern. Eventually, I had to find the manager myself, who instructed her to assist me. At that point, she falsely stated that I had not informed her about all seven deals, despite having taken the vouchers from me earlier. This entire interaction was not only frustrating but also unacceptable in terms of customer service. Additionally, had I been informed in advance that bookings with multiple vouchers were not allowed, I would have made alternative arrangements. I am extremely disappointed by the lack of professionalism and courtesy displayed by your staff. I expect better service from an establishment of your reputation. I would appreciate a response regarding how this issue will be addressed to prevent similar experiences for future guests.
0
Replies (0)KX
Khululwa X
1 reviews | Active since Jan 2020
29 Nov 2023, 18:26
Excellent service
We had a splendid time, the place is clean and welcoming, the staff are excellent with their smiles and ready ness to assist. Yhooo the presentation of the food i so enjoyed their chocolate milkshake. I told the we are definitely coming back. I don't have their details as i was not the one who made the booking.
Helpful (0)
|Replies (0)KX
Khululwa X
1 reviews | Active since Jan 2020
29 Nov 2023, 18:26
Excellent service
We had a splendid time, the place is clean and welcoming, the staff are excellent with their smiles and ready ness to assist. Yhooo the presentation of the food i so enjoyed their chocolate milkshake. I told the we are definitely coming back. I don't have their details as i was not the one who made the booking.
0
Replies (0)