The Hyde Hotel and Essential Wellness Spa

I am very disappointed in the service or lack of service I received from The Hyde Hotel and the Essential Wellness Spa. I had recently purchased a Voucher for my wife and I for a couple's massage and 3 course dinner or lunch, however when we call to make reservations, we always told the person who makes the bookings is not available, and they had promised us that as soon as they are available they will contact us but it's been two weeks now and the person is still not available. This is concerning because there is no way possible that these two place only rely on one person to make bookings. The most annoying thing is that the voucher expires in April, and I would have wasted my money and also ruined my wife's birthday thanks to them.