TK
The Kitchen Factory
Unclaimed Business
TK
The Kitchen Factory
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Francois B
1 reviews | Active since Jan 2020
4 Jun 2019, 18:59
Stay Far Away
My cupboards were so badly manufactured. The doors were smaller than the carcasses and not what I ordered. The 3rd party installer appointed by The Kitchen Factory did an absolutely horrific job and left before the job was finished. The Owner who advertises his name on his web site, Mr Brian Gomes kept on promising for months on end that he would resolve the problems, while doing nothing, and having received 90% payment. He trades under other peoples names, and has a number of businesses registered so that the Sherrif of the courts cannot get hold of him, and he can continue to provide horrible service with no consequence.
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Francois B
1 reviews | Active since Jan 2020
4 Jun 2019, 18:59
Stay Far Away
My cupboards were so badly manufactured. The doors were smaller than the carcasses and not what I ordered. The 3rd party installer appointed by The Kitchen Factory did an absolutely horrific job and left before the job was finished. The Owner who advertises his name on his web site, Mr Brian Gomes kept on promising for months on end that he would resolve the problems, while doing nothing, and having received 90% payment. He trades under other peoples names, and has a number of businesses registered so that the Sherrif of the courts cannot get hold of him, and he can continue to provide horrible service with no consequence.
0
Replies (0)CE
Christel E
1 reviews | Active since Jan 2020
13 Mar 2018, 18:47
Master of thieves
For this review to be activated one is obliged to chose a minimum of 1 star. Sadly this person and his company is not worthy of even one star. He is a fraud. He trades under several different company names so that no one will be able to be successful in a law suit against him. He is so slippery that he will get away until one day when he will get what is due to him. He has no problem stealing hard earned money and pretending that he is fit to do the job. But in reality he does not complete the job, he does not even gets close. Also what he does do is shockingly substandard. The workers and project manager even arrived with plans for my kitchen that was very different from the ones that was drawn up. The materials also wasn't the quality that was decided on but rather cheap chipboard. The granite tops and splashbacks were paid for but not delivered. The carcasses were not even cute to specifications. Brian Gomes describes on his Kitchen Factory website something along the lines of him that wants to continue this business in his late father's legacy of being an honest hardworking man in the industry that can provide quality work. His dad must be tossing in his grave.
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Christel E
1 reviews | Active since Jan 2020
13 Mar 2018, 18:47
Master of thieves
For this review to be activated one is obliged to chose a minimum of 1 star. Sadly this person and his company is not worthy of even one star. He is a fraud. He trades under several different company names so that no one will be able to be successful in a law suit against him. He is so slippery that he will get away until one day when he will get what is due to him. He has no problem stealing hard earned money and pretending that he is fit to do the job. But in reality he does not complete the job, he does not even gets close. Also what he does do is shockingly substandard. The workers and project manager even arrived with plans for my kitchen that was very different from the ones that was drawn up. The materials also wasn't the quality that was decided on but rather cheap chipboard. The granite tops and splashbacks were paid for but not delivered. The carcasses were not even cute to specifications. Brian Gomes describes on his Kitchen Factory website something along the lines of him that wants to continue this business in his late father's legacy of being an honest hardworking man in the industry that can provide quality work. His dad must be tossing in his grave.
0
Replies (0)CH
Charlene H
1 reviews | Active since Jan 2020
18 Oct 2017, 07:00
Unsatisfeid Customer
We recently installed our fabulous kitchen cabinets which I was very satisfied with until my cupboards got water damage and started breaking, I sent numerous mails to Brain Gomes informing him about my situation and to date no response. Some of the cupboards doors are coming off due to it not being put in correctly. From a distance great job but if you take the time and look closely there are so many faults. We spent a huge amount on a so called professional company and the after service sucks big time. I would understand if we got someboy off the street to it but come on give me a break. It is not like I have the money to redo my Kitchen again if you know what I mean and I expected more.
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Charlene H
1 reviews | Active since Jan 2020
18 Oct 2017, 07:00
Unsatisfeid Customer
We recently installed our fabulous kitchen cabinets which I was very satisfied with until my cupboards got water damage and started breaking, I sent numerous mails to Brain Gomes informing him about my situation and to date no response. Some of the cupboards doors are coming off due to it not being put in correctly. From a distance great job but if you take the time and look closely there are so many faults. We spent a huge amount on a so called professional company and the after service sucks big time. I would understand if we got someboy off the street to it but come on give me a break. It is not like I have the money to redo my Kitchen again if you know what I mean and I expected more.
0
Replies (0)CL
Craig L
1 reviews | Active since Jan 2020
8 Feb 2017, 06:16
Great installation very impressed!!
<p>firstly is like to thank the kitchens factory for their good work and professional approach to my needs I found the staff very friendly and eager to assist at all times.not only did the cut the duration of the installation with 3days but also deliverd good quality cupboards and my kitchen looks amazing.i found the fitters to be very friendly and done a very good job with the installation.i was very impressed with their service and turn around time and will definitely recommend them for any home improvements.thank you kitchen factory!</p>
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Craig L
1 reviews | Active since Jan 2020
8 Feb 2017, 06:16
Great installation very impressed!!
<p>firstly is like to thank the kitchens factory for their good work and professional approach to my needs I found the staff very friendly and eager to assist at all times.not only did the cut the duration of the installation with 3days but also deliverd good quality cupboards and my kitchen looks amazing.i found the fitters to be very friendly and done a very good job with the installation.i was very impressed with their service and turn around time and will definitely recommend them for any home improvements.thank you kitchen factory!</p>
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Shaun van der Burgt
1 reviews | Active since Jan 2020
12 Dec 2016, 08:54
Stolen Monies
<p>Gomes Homes Pty Ltd T/A The Kitchen Factory contractually undertook to complete my kitchen in December 2015 and to date has failed to supply stone counter tops, sinks, handles and glass doors. The total costs of materials that were not supplied exceed R32,000, this excludes the costs of replacing the low quality workmanship and cutting errors made by the company.</p>
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Shaun van der Burgt
1 reviews | Active since Jan 2020
12 Dec 2016, 08:54
Stolen Monies
<p>Gomes Homes Pty Ltd T/A The Kitchen Factory contractually undertook to complete my kitchen in December 2015 and to date has failed to supply stone counter tops, sinks, handles and glass doors. The total costs of materials that were not supplied exceed R32,000, this excludes the costs of replacing the low quality workmanship and cutting errors made by the company.</p>
0
Replies (0)LR
Lawrence R
1 reviews | Active since Jan 2020
8 Nov 2016, 10:57
Appalling quality, fitting & service. Dishonest.
<p>The main reason for using the Kitchen Factory was because they said they could have the units built in 3 days. I paid the 50% deposit & I was told that another 40% would be payable to release my order. Almost 2 weeks later the owner Brian & the factory manager Kevin called & emailed early in the morning chasing the 40%. After paying the 40% I was told that they actually hadn’t finished all the units & they were still waiting for materials. In total it took 6-7 weeks for them to deliver the kitchen as things came in drips & drabs. Presumably they wanted to clear their warehouse & I think Brian just told us that to get our business.</p> <p> </p> <p>A large proportion of the units were completely wrong - e.g. wrong sizes - or damaged. Technically all were wrong as I ordered white units with white trim but I received units that were a mixture of white & brown with brown trim.</p> <p> </p> <p>The quality of the units is extremely poor. The majority of the doors, drawers, units & side panels are chipped because I have found out that they used the wrong type of saw blade. There are also many scratches & one of the units came with gouges in the exposed sides. Maybe this happened due to the unprofessional way the units were delivered. None of the 15 drawers are level, they point downwards, & it’s extremely hard to open them because the runners. The drawers in the drawer units rub against each other & where there are units with a door & a drawer, the drawers rub on the doors.</p> <p> </p> <p>Shelves are not level & some wobble because they’re too narrow or because the holes for the shelf supports have been incorrectly drilled. The shelf for the microwave is actually bowing as it was made with no supports. The frosted glass doors are patchy & have been damaged by the fitter.</p> <p> </p> <p>They have supplied inferior quality items to what I ordered. I ordered soft closing hinges & runners. I have been informed by another kitchen company they have used the wrong type of hinges were used as in they are not meant for kitchen units. The runners are not soft closing but standard ball bearing runners. The majority of the drawers do not open properly & the runners are either stiff or broken. Kevin said grit has got in them when they fitted them. The ball bearing came out of one of the runners when my wife opened the drawer for the first time & some of the other the runners are also broken. I ordered aluminium kick plates but I received plastic kickplates with a very thin foil on the front. Some of the items I paid for were not delivered such as side panels which were no cheap.</p> <p> </p> <p>Their fitter, Armando, did an appalling job of fitting the units & missed many appointments & turning up unannounced. He set the adjustable legs too high so there is a gap between the units & the kickplates. The kickplates are not secured. The doors have been attached to low or high so they don’t line up with the units. I can tell he made several attempts to attach doors by the number of holes he drilled for the hinges. The doors & drawers are not level or flush. The hinges are not straight which puts pressure on the door & some hinges comes out when opening the doors. I am sure they will break soon. The fitter actually damaged some doors fitting hinges. The *****s for the hinges are not in straight but are at various angles. The boxing between the wall units & ceiling have not been secured so it could fall down. Some of the *****s that attach the drawer fronts to the drawers & the back panels for the island are sticking through.</p> <p> </p> <p>I had to deal with Kevin to try & get the issues resolves, as after paying the 40% Brian stopped taking my calls. Kevin promised to fix issues this didn’t happen. He rarely called me, even when missing appointments, & I always had to chase him. He told me that I should use the final 10% balance to get someone else to finish off the kitchen. The 10% doesn’t even cover the things that have not been delivered, let alone replace the damaged & faulty parts/units. It’s not possible to really fix the kitchen & replacement is the only real option.</p> <p> </p> <p>I am extremely angry with Brian Gomes & the Kitchen Factory. They are clearly incompetent & do not offer any kind of customer service. Brian is just interested in getting his hands on your money. He doesn’t reply to attempts to contact him & has no intention of finding proper resolution to issues. He has blatantly blocked my calls. I know this because I called him using my mobile which went through to voicemail & the next minute I called via Skype & he answered. In my mind he is dishonest, dishonorable & should not be allowed to trade.</p> <p> </p> <p>Searching for “Kitchen Factor Brian Gomes” brings up similar complaints spanning many years. I wish I’d seen them before giving them my money which represents several years worth of savings.</p> <p> </p> <p>I am left with a poorly made, scratched, chipped & unfinished kitchen that is falling apart. Since Brian does not wish to speak to me to resolve these issues I will be taking legal action against him & have already been in contact with an attorney.</p> <p> </p> <p>If you want a new kitchen then definitely give the Kitchen Factory a miss! Use a company that is registered of the KSA. I have had the kitchen inspect by another company & he was appalled at the quality & fitting of the units. Please note there is a different company in Brakpan with the same name. I don’t know if some of the good reviews are for that company. I can’t see how anything good can out of the company I had the misfortune to deal with.</p>
Helpful (0)
|Replies (0)LR
Lawrence R
1 reviews | Active since Jan 2020
8 Nov 2016, 10:57
Appalling quality, fitting & service. Dishonest.
<p>The main reason for using the Kitchen Factory was because they said they could have the units built in 3 days. I paid the 50% deposit & I was told that another 40% would be payable to release my order. Almost 2 weeks later the owner Brian & the factory manager Kevin called & emailed early in the morning chasing the 40%. After paying the 40% I was told that they actually hadn’t finished all the units & they were still waiting for materials. In total it took 6-7 weeks for them to deliver the kitchen as things came in drips & drabs. Presumably they wanted to clear their warehouse & I think Brian just told us that to get our business.</p> <p> </p> <p>A large proportion of the units were completely wrong - e.g. wrong sizes - or damaged. Technically all were wrong as I ordered white units with white trim but I received units that were a mixture of white & brown with brown trim.</p> <p> </p> <p>The quality of the units is extremely poor. The majority of the doors, drawers, units & side panels are chipped because I have found out that they used the wrong type of saw blade. There are also many scratches & one of the units came with gouges in the exposed sides. Maybe this happened due to the unprofessional way the units were delivered. None of the 15 drawers are level, they point downwards, & it’s extremely hard to open them because the runners. The drawers in the drawer units rub against each other & where there are units with a door & a drawer, the drawers rub on the doors.</p> <p> </p> <p>Shelves are not level & some wobble because they’re too narrow or because the holes for the shelf supports have been incorrectly drilled. The shelf for the microwave is actually bowing as it was made with no supports. The frosted glass doors are patchy & have been damaged by the fitter.</p> <p> </p> <p>They have supplied inferior quality items to what I ordered. I ordered soft closing hinges & runners. I have been informed by another kitchen company they have used the wrong type of hinges were used as in they are not meant for kitchen units. The runners are not soft closing but standard ball bearing runners. The majority of the drawers do not open properly & the runners are either stiff or broken. Kevin said grit has got in them when they fitted them. The ball bearing came out of one of the runners when my wife opened the drawer for the first time & some of the other the runners are also broken. I ordered aluminium kick plates but I received plastic kickplates with a very thin foil on the front. Some of the items I paid for were not delivered such as side panels which were no cheap.</p> <p> </p> <p>Their fitter, Armando, did an appalling job of fitting the units & missed many appointments & turning up unannounced. He set the adjustable legs too high so there is a gap between the units & the kickplates. The kickplates are not secured. The doors have been attached to low or high so they don’t line up with the units. I can tell he made several attempts to attach doors by the number of holes he drilled for the hinges. The doors & drawers are not level or flush. The hinges are not straight which puts pressure on the door & some hinges comes out when opening the doors. I am sure they will break soon. The fitter actually damaged some doors fitting hinges. The *****s for the hinges are not in straight but are at various angles. The boxing between the wall units & ceiling have not been secured so it could fall down. Some of the *****s that attach the drawer fronts to the drawers & the back panels for the island are sticking through.</p> <p> </p> <p>I had to deal with Kevin to try & get the issues resolves, as after paying the 40% Brian stopped taking my calls. Kevin promised to fix issues this didn’t happen. He rarely called me, even when missing appointments, & I always had to chase him. He told me that I should use the final 10% balance to get someone else to finish off the kitchen. The 10% doesn’t even cover the things that have not been delivered, let alone replace the damaged & faulty parts/units. It’s not possible to really fix the kitchen & replacement is the only real option.</p> <p> </p> <p>I am extremely angry with Brian Gomes & the Kitchen Factory. They are clearly incompetent & do not offer any kind of customer service. Brian is just interested in getting his hands on your money. He doesn’t reply to attempts to contact him & has no intention of finding proper resolution to issues. He has blatantly blocked my calls. I know this because I called him using my mobile which went through to voicemail & the next minute I called via Skype & he answered. In my mind he is dishonest, dishonorable & should not be allowed to trade.</p> <p> </p> <p>Searching for “Kitchen Factor Brian Gomes” brings up similar complaints spanning many years. I wish I’d seen them before giving them my money which represents several years worth of savings.</p> <p> </p> <p>I am left with a poorly made, scratched, chipped & unfinished kitchen that is falling apart. Since Brian does not wish to speak to me to resolve these issues I will be taking legal action against him & have already been in contact with an attorney.</p> <p> </p> <p>If you want a new kitchen then definitely give the Kitchen Factory a miss! Use a company that is registered of the KSA. I have had the kitchen inspect by another company & he was appalled at the quality & fitting of the units. Please note there is a different company in Brakpan with the same name. I don’t know if some of the good reviews are for that company. I can’t see how anything good can out of the company I had the misfortune to deal with.</p>
0
Replies (0)CH
Charlene H
1 reviews | Active since Jan 2020
17 Aug 2016, 11:41
The Kitchen Factory
<p>I would like to thank the team at The Kitchen Factory for installing my lovely new kitchen unit.</p> <p>They were cost effective, quick and very understanding. </p> <p>Most Importantly it looks stunning :) :) :)</p>
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|Replies (0)CH
Charlene H
1 reviews | Active since Jan 2020
17 Aug 2016, 11:41
The Kitchen Factory
<p>I would like to thank the team at The Kitchen Factory for installing my lovely new kitchen unit.</p> <p>They were cost effective, quick and very understanding. </p> <p>Most Importantly it looks stunning :) :) :)</p>
0
Replies (0)