Bad Service

<p>To whom it may concern,</p> <p> </p> <p>I would like to express my disappointment in the service that I received from the Polo Rosebank Branch.</p> <p> </p> <p>About 6 weeks ago I returned the Polo shoe that I purchased from your store because the right shoe was pulling to the side (The shoe was skew). I bought the shoe about 10 weeks ago and only had it in my possession for 4 weeks and it has been with the store from the 11/12 May 2016 to date.</p> <p> </p> <p>I was informed 3 weeks ago that the shoes were sent to the Polo head office to be investigated and they promised me that I will receive feedback soon. On Tuesday (21.06.2016) I called the branch again to find out if they had any feedback but the employee who assisted me telephonically informed me that they have received the stock back and will revert back to me on the 23/6/2015.</p> <p> </p> <p>I followed up with the branch AGAIN today the 24.06.2016 and was informed that I will receive a call from someone to provide me with feedback (I don’t know who is someone or when they will contact me).</p> <p> </p> <p>I find the service from the store pathetic and I am disgusted to say the least.</p> <p> </p> <p>I am extremely disappointed with the service that I am receiving from the store and I do not want to lose my trust in Polo as I have been a loyal customer to the brand for many years, is this how you treat your customers?</p> <p> </p> <p>I really hope that my complaint will be handled as crucial because I will take matters further by going to the social media with this.</p>