COMPLAINT NOW TURNED TO COMPLIMENT

Good morning everyone. So I now have a very different take on my experience with Santam who are the insurers for Tsogo Sun and after my negative review I had a call from the senior staff handling the claim. In the past week I have been contacted at least 3 times a day telephonically and via email to give me an update on my claim. I am very happy to say that the claim has been settled and the funds will be in my account soon. I always believe in th at as much as a person complains on the flipside when things are handled in this professional way one then needs to say thank you and compliment. Thanks so much to Maree and Jonathan. Mrs Rowlene Friedlander