LACK OF CARING OR COMMUNICATION FROM MARCO POLO WITH REGARDS TO A CLAIM FOR MEDICAL EXPENSES

I was at the Marco Polo on the 1st November 2020 and went to draw money came back and the lady said to me hurry hurry in a very unfriendly way. So that is what I did as I was entering the very heavy glass doors started closing on me and I put my hand up to protect myself and try and stop it. I was in a lot of pain mainly my thumb. I reported the incident immediately to the manager on duty. I then went back there the next night and spoke to both Managers Dirk and Keith and they looked at the camera and acknowledged the incident. I had to go for medical attention as in X Rays and was told my thumb was fractured and had to be in a splint for a few weeks. I advised them physically by taking all the medical bills to Marco Polo and gave them to Dirk. I was eventually contacted after some time by a lady called Maree-Louise Uren from Santam Insurance and she said she would think about whether or not they should pay me out. She was in touch with me twice after that and up until now after sending endless emails and trying to call have heard nothing further. I have suffered severe pain and with the colder weather can feel the immobility of using my thumb. I was assured by the PR Lady at Tsogo Sun that the matter would be dealt with speedily. We are now talking nearly 4 months down the line. I also lost earnings in not being able to do my work for a few weeks.