Poor service

On 16 June we decided to visit this establishment as a number of friends raved about their experience however we were very disappointed. Upon entry the hostess was very polite and bubbly. We were taken into the garden which has the most beautiful view. We placed our drinks order which took abt 30 minutes to get to us and was cold. The food order took an additional 50 minutes to get to us and it was cold. We ordered starters which never got to us. When we asked for the bill we did bring it to the waitress' attention that the starters were forgotten but she shouldn't worry about it and just bring the bill. When she brought the bill she said that she forgot about it and it was made and can we please take it. We were flabbergasted as it was beyond cold and rubbery and we were basically forced to pay for it. She brought a take away container which we left behind. Why should we be made to pay for something we no longer want cos of the incompetence of the waitress. This was an extremely disappointing display of customer service.