TR
The Ridge Casino, Hotels and Entertainment
Claimed Business
TR
The Ridge Casino, Hotels and Entertainment
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Zodwa S
1 reviews | Active since Jan 2020
27 Oct 2024, 20:26
No security or camera coverage for cars
One of the guards asked us to pay him a tip for a parking that was open like several others saying he reserved it when it wasn't. We saw this as inappropriate and ignored him. In the morning our spare wheel was gone and one of the wind guards around the window. The car was visible to the guards at the gate as the car was on the first parking under the green carports on the right as you enter the casino. We realised we were being asked for protection fee disguised as a tip by the security guard. He went as far as to tell hubby to leave the money in the bin close by. When he realised he didn't, he lifted both hands in a questioning manner. Now when we inform the casino about the ****** spare wheel, they inform us there is no coverage of security cameras where the cars are parked and that the camera only shows the car arriving and leaving. We are booked here for two days and our fairly new Bakkie is parked out there. It is not guarded since we won't pay protection fee and there is no coverage by cameras in the parking area. But the booking site for Tsogo sun members was very quick to inform us we will forfeit the money if we cancel. It was suggested that we should contact our insurance and that maybe the wheel was lost outside which too raised flags. Our cars can be vandalised because they have insurance? The spare wheel had an extra chain and lock around it and we know it was there when came to the casino. I'm worried as I reserved a booking at Hotel Perte for December and realising the level of security here on one of Tsogo sun's branches is non existent. Tsogo sun and The Ridge Casino, hotel and Entertainment, Witbank I need answers and a full investigation.
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Zodwa S
1 reviews | Active since Jan 2020
27 Oct 2024, 20:26
No security or camera coverage for cars
One of the guards asked us to pay him a tip for a parking that was open like several others saying he reserved it when it wasn't. We saw this as inappropriate and ignored him. In the morning our spare wheel was gone and one of the wind guards around the window. The car was visible to the guards at the gate as the car was on the first parking under the green carports on the right as you enter the casino. We realised we were being asked for protection fee disguised as a tip by the security guard. He went as far as to tell hubby to leave the money in the bin close by. When he realised he didn't, he lifted both hands in a questioning manner. Now when we inform the casino about the ****** spare wheel, they inform us there is no coverage of security cameras where the cars are parked and that the camera only shows the car arriving and leaving. We are booked here for two days and our fairly new Bakkie is parked out there. It is not guarded since we won't pay protection fee and there is no coverage by cameras in the parking area. But the booking site for Tsogo sun members was very quick to inform us we will forfeit the money if we cancel. It was suggested that we should contact our insurance and that maybe the wheel was lost outside which too raised flags. Our cars can be vandalised because they have insurance? The spare wheel had an extra chain and lock around it and we know it was there when came to the casino. I'm worried as I reserved a booking at Hotel Perte for December and realising the level of security here on one of Tsogo sun's branches is non existent. Tsogo sun and The Ridge Casino, hotel and Entertainment, Witbank I need answers and a full investigation.
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Richard K
1 reviews | Active since Jan 2020
10 Jan 2024, 15:03
****** at the Ridge by thier staff and management
Last year 2023 in August I was de*****ed and ****** assaulted and my phones ****** , one came back with a broken screen . On the day in question I was playing roulette , and I called a call bet on the tables AR 02 in the prevé lounge , once the ball had dropped in the winning number the floor manager announced that I should be paid cause I'm drunk and loud 🤬 he started pushing me around after I disputed his announcement , a swearing match ensued and I was forcefully removed and assaulted by the tactical response guys , my phones were ****** my chips to the value of R73 thousand rand were ****** , I was later after 2 hours handed my phones outside the casino entrance, and a keep safe slip for R53 thousand rands . I rejected the slip and also asked the security guy why my one of my phones are now broken, they laughed at me called the cops and said I must ***of . Till this day the casino refuse to allow me to view the tapes of the incident 😒 and have kept my money with them . They instead banned me from the facility and said I can go to hell I'll never view the tapes as they consider theater closed. Mind you they still have my payout with them . And refuse to repair my phone. The Ridge casino has zero respect fir its punters I have went there on a couple of occasions and seen where other guests being treated rude and with utter disrespect . They act as if they are not hosting us and we are in their favor gor visiting that piece of *** casino 🤬
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Richard K
1 reviews | Active since Jan 2020
10 Jan 2024, 15:03
****** at the Ridge by thier staff and management
Last year 2023 in August I was de*****ed and ****** assaulted and my phones ****** , one came back with a broken screen . On the day in question I was playing roulette , and I called a call bet on the tables AR 02 in the prevé lounge , once the ball had dropped in the winning number the floor manager announced that I should be paid cause I'm drunk and loud 🤬 he started pushing me around after I disputed his announcement , a swearing match ensued and I was forcefully removed and assaulted by the tactical response guys , my phones were ****** my chips to the value of R73 thousand rand were ****** , I was later after 2 hours handed my phones outside the casino entrance, and a keep safe slip for R53 thousand rands . I rejected the slip and also asked the security guy why my one of my phones are now broken, they laughed at me called the cops and said I must ***of . Till this day the casino refuse to allow me to view the tapes of the incident 😒 and have kept my money with them . They instead banned me from the facility and said I can go to hell I'll never view the tapes as they consider theater closed. Mind you they still have my payout with them . And refuse to repair my phone. The Ridge casino has zero respect fir its punters I have went there on a couple of occasions and seen where other guests being treated rude and with utter disrespect . They act as if they are not hosting us and we are in their favor gor visiting that piece of *** casino 🤬
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Brady W
1 reviews | Active since Jan 2020
7 Nov 2022, 07:20
The worst venue ever.
The worst management team ever! Had absolutely no assistance from The Venue’s Manager - he rudely spoke to myself. Swearing at me when I had done nothing wrong. The staff were honestly of no help whatsoever, at the end of the day myself and our team had to fix up everything. The projector in the venue had not been put up properly, our riggers (not The Venue’s) had to make their way up into the roof to position the projector correctly, because The Venue’s staff had put it up completely skew. Honestly I do not recommend hosting any events/shows here, unless you want to experience utterly disappointing service. On various occasions we asked for assistance from management (e.g. we needed a hammer) and they kept saying “We’ll organise that for you” - which obviously never happened. Super disappointed, will never be using this venue again. Terrible terrible service.
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Brady W
1 reviews | Active since Jan 2020
7 Nov 2022, 07:20
The worst venue ever.
The worst management team ever! Had absolutely no assistance from The Venue’s Manager - he rudely spoke to myself. Swearing at me when I had done nothing wrong. The staff were honestly of no help whatsoever, at the end of the day myself and our team had to fix up everything. The projector in the venue had not been put up properly, our riggers (not The Venue’s) had to make their way up into the roof to position the projector correctly, because The Venue’s staff had put it up completely skew. Honestly I do not recommend hosting any events/shows here, unless you want to experience utterly disappointing service. On various occasions we asked for assistance from management (e.g. we needed a hammer) and they kept saying “We’ll organise that for you” - which obviously never happened. Super disappointed, will never be using this venue again. Terrible terrible service.
0
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Riaan V
1 reviews | Active since Jan 2020
29 Mar 2022, 18:26
The Ridge casino refused coffee
I'm a daily visitor to this Casino. My black card was blocked and had to get it unblocked. Once at the machine that I play everyday the black card again did not work, and I played with my platinum card. Once the came back with my card I have already started playing on the platinum. I ordered some coffee and food, when the manager came to me embarrassed me and told me that I can not place the order as I'm not playing with my black card and was told that she will not be able to help me. I told her that both cards are mine and I'm there every single day. She told me she don't care and I should leave. Well I did cash out and left. Gave my black card in and left. This is the most embarrassing I was ever treated in a casino. I will not recommend the casino to anyone. Rather stay away from there they treat you like ****. This was a racial attack on me, to show me that they will not serve me.
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Riaan V
1 reviews | Active since Jan 2020
29 Mar 2022, 18:26
The Ridge casino refused coffee
I'm a daily visitor to this Casino. My black card was blocked and had to get it unblocked. Once at the machine that I play everyday the black card again did not work, and I played with my platinum card. Once the came back with my card I have already started playing on the platinum. I ordered some coffee and food, when the manager came to me embarrassed me and told me that I can not place the order as I'm not playing with my black card and was told that she will not be able to help me. I told her that both cards are mine and I'm there every single day. She told me she don't care and I should leave. Well I did cash out and left. Gave my black card in and left. This is the most embarrassing I was ever treated in a casino. I will not recommend the casino to anyone. Rather stay away from there they treat you like ****. This was a racial attack on me, to show me that they will not serve me.
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Anonymous
1 reviews | Active since Jan 2020
1 May 2021, 12:05
Security attitude
I entered the Casino complex to attend to a birthday function with friends at the Ten Pin Bowling. I carry a licensed firearm which is concealed with only the bottom part of the holster showing below the sweater I was wearing. The guard at the door advised that I should put the firearm in my vehicle which I advised I am prohibited by law to do. I entered the bowling alley and started playing with my firearm still concealed and on my person. After some time your Security Supervisor, Herbert Mothupi arrived with the guard and 2 x armed Tactical Response guards and advised me that I must leave the premises. I advised him and showed him my license. He said that the Casino rules state that I am not allowed to carry a firearm and that if I don't leave he will call the SAPS. I then called the Duty Manager, Patrick, who arrived but said that he is not responsible as it is a safety issue. I then enquired if there is a safe oj site where I can store my firearm and was advised that there is not. Herbert then again said that I must cooperate or he will call the SAPS. I then left as I don't want to cause a scene where people are enjoying a birthday. I was treated with utter disregard and disrespect and I am not happy with this. When asking to speak with Herbert's manager, he advised me that he is the manager. Poor attitude.
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Anonymous
1 reviews | Active since Jan 2020
1 May 2021, 12:05
Security attitude
I entered the Casino complex to attend to a birthday function with friends at the Ten Pin Bowling. I carry a licensed firearm which is concealed with only the bottom part of the holster showing below the sweater I was wearing. The guard at the door advised that I should put the firearm in my vehicle which I advised I am prohibited by law to do. I entered the bowling alley and started playing with my firearm still concealed and on my person. After some time your Security Supervisor, Herbert Mothupi arrived with the guard and 2 x armed Tactical Response guards and advised me that I must leave the premises. I advised him and showed him my license. He said that the Casino rules state that I am not allowed to carry a firearm and that if I don't leave he will call the SAPS. I then called the Duty Manager, Patrick, who arrived but said that he is not responsible as it is a safety issue. I then enquired if there is a safe oj site where I can store my firearm and was advised that there is not. Herbert then again said that I must cooperate or he will call the SAPS. I then left as I don't want to cause a scene where people are enjoying a birthday. I was treated with utter disregard and disrespect and I am not happy with this. When asking to speak with Herbert's manager, he advised me that he is the manager. Poor attitude.
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Bernadette I
1 reviews | Active since Jan 2020
21 Mar 2021, 09:55
Public
We spent a weekend at the hotel. With the movies closed, we decided to go to the casino. Oh my word, this Casino just takes your money without in having a game. I had 5k in credits and it took all of it. The next morning I put in 3k. In all that money, I never even got a feature once. Is that not daylight robbery. This Casino is the worst ever and I will not be back. Spoken to so many people at the Casino and some were regulars. They all complained about exactly the same thing. Disgusting if I may ask you. One cannot enjoy a game at this Casino
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Bernadette I
1 reviews | Active since Jan 2020
21 Mar 2021, 09:55
Public
We spent a weekend at the hotel. With the movies closed, we decided to go to the casino. Oh my word, this Casino just takes your money without in having a game. I had 5k in credits and it took all of it. The next morning I put in 3k. In all that money, I never even got a feature once. Is that not daylight robbery. This Casino is the worst ever and I will not be back. Spoken to so many people at the Casino and some were regulars. They all complained about exactly the same thing. Disgusting if I may ask you. One cannot enjoy a game at this Casino
0
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