Horrible Manager called Nature

A Manager called Nature should be taken to hospitality training or demoted. I kindly asked the waiter for the heater to be moved closer since there were no other customers in the adjacent tables. He referred me to the manager who refused to come & address me. I insisted until he eventually came from hiding in the kitchen. Instead of being professional & courteous, he kept interjecting me & repeating the same lame excuse that heaters should be positioned within the same line. Even when I told him his tone is off & unprofessional, he kept talking over me clearly wanting to have the last word. He forgets his salary actually comes from the ctustomers he is rude to. Then the pesto beef pasta dish I ordered had no pesto or any flavour for that matter. At that point, I had zero heart to complain. I've eaten at The Rock a few times before without any issue, but this experience put me off for good, no thanks to the horrible manager called Nature. Sies.