inefficiency and lack of customer care

I had an extremely disappointing experience at The Rock Kyalami. Their payment machines were down for over 40 minutes between 18:21 and 19:00, and neither the waiter nor the manager took any action to assist. This reflects poorly on their unreliable systems and lack of contingency or backup payment solutions. Such inefficiency and lack of customer care are unacceptable. I won't be returning, and I advise others to avoid this place until they address these serious issues.