No Refund on a Double Booking Weeks Ahead of Show.

We made the mistake of booking twice for 'Singing in the Rain'. We are watching it tomorrow night and I in error booked for the 26th December- 2.30pm show again. I phoned Computicket and they directed me to the 'promoter' Pieter Toerien at Theatre on the Bay. I phoned the theatre, and was told in no uncertain terms that the refund would be 50%, by Tracy, who I might add, were unbelievably rude. When I told her that we often book for the 5.30 shows, she said \we don't have 5.30 shows and why don't you book for the 6pm shows"<br> She became argumentative when I asked why a 50% refund when I booked a few days ago and the show is still more than two weeks away. We are regular patrons"