I submitted an insurance claim after my husband and I had to cut our trip short

I submitted an insurance claim after my husband and I had to cut our trip short. In summary, originally I was a bit confused when submitting the claims, not sure under which areas to claim, however, after submitting the documents, TIC kept on reminding me to submit the outstanding documents, then there was some confusion about the reason for claiming, where I had to phone them. After this phonecall everything changed, every person that I spoke to was so helpful, and understanding and phoned me back when they promised to do so. The claim was paid out within 5 days after final submission of the documents. Amazing company to work with! Will recommend them anyday!! Mariska Malan