Refund Sa20

I booked tickets for the sa20 game at kingsmead the game was however called off due to increment weather i received an email from ticketpro requesting documents and proof of tickets so they can proceed with the refund. The documents was sent the very instant however its been over a month and I still did not receive my refund. I sent numerous emails afterwards to follow up on the delay but never got a response. I tried calling in aswell only to be informed that ticketpro does not accept calls. This is very unprofessional and ********* to wait almost 2 months just to get a refund and also not to be provided any feedback whatsoever