Ticketpro not honoring Ticket refund

Initially I was very impressed that Ticketpro committed to a refund for the SA 20 match 3 January @ Centurion but currently I feel that they are not honoring their promises. We received an email short after the game was cancelled to confirm we wil be getting a refund. And then later an apology for the delay en that the process will be completed within 7-14 working days. This has passed long ago we are on 32 working days after this game has been cancelled. There is no way to get in contact with them. They do not respond to email sent to info@ticketpro. They do not have a telephone line you can contact them on. Some people has received their refunds a long time back. I was patient to receive mine but I am losing patience and hope. They owe me R1480.