T
TiH
Unclaimed Business
T
Performance(last 12 months):
Ranked In Financial Services
#69NPS Score
0Unlikely
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWM
Wesley M
1 reviews | Active since Jan 2020
10 Dec 2025, 10:38
Repeated Claim Declines, Missed Deadlines, and Misrepresented Cover at TiH (Auto & General)
I have had an extremely frustrating experience with TiH (Auto & General) this year. I submitted five claims, and every single one was initially declined—only approved after I disputed the decision. My latest claim was submitted in October 2025 and has been with the Adjudicator since 17/11/2025, despite a promised 10-day turnaround. This commitment has not been honored. I attempted to resolve this via their Twitter DM channel, which was completely ineffective. I have now escalated the matter to the Ombudsman. What makes this worse is that I was sold “unlimited cover”, yet the claims process does not reflect what was promised. The pattern of quick declines and delayed resolutions is unacceptable and erodes trust.
Helpful (0)
|Replies (0)WM
Wesley M
1 reviews | Active since Jan 2020
10 Dec 2025, 10:38
Repeated Claim Declines, Missed Deadlines, and Misrepresented Cover at TiH (Auto & General)
I have had an extremely frustrating experience with TiH (Auto & General) this year. I submitted five claims, and every single one was initially declined—only approved after I disputed the decision. My latest claim was submitted in October 2025 and has been with the Adjudicator since 17/11/2025, despite a promised 10-day turnaround. This commitment has not been honored. I attempted to resolve this via their Twitter DM channel, which was completely ineffective. I have now escalated the matter to the Ombudsman. What makes this worse is that I was sold “unlimited cover”, yet the claims process does not reflect what was promised. The pattern of quick declines and delayed resolutions is unacceptable and erodes trust.
0
Replies (0)TR
Thuto R
1 reviews | Active since Jan 2020
7 Aug 2024, 14:12
Reimbur*****t
"I was so pleased with the service I received from this business. They went above and beyond to help me find the excess money after the accident.S/O to Nthabeleng Tsotetsi for her kindness and patience during the whole process.
Helpful (0)
|Replies (0)TR
Thuto R
1 reviews | Active since Jan 2020
7 Aug 2024, 14:12
Reimbur*****t
"I was so pleased with the service I received from this business. They went above and beyond to help me find the excess money after the accident.S/O to Nthabeleng Tsotetsi for her kindness and patience during the whole process.
0
Replies (0)EM
Elias M
1 reviews | Active since Jan 2020
19 Dec 2023, 01:25
Bad communication
After a drunk driver hit my car on aside in August they told him not to communicate with me this is according to him.Fast forward to November I submitted third party claim first person who handle it was not bad she could communicate but since I was told the matter was escalate to management for review I must say No communication from the new Person called Mbali I have send e mail no response or even acknowledgement when you call sorry will ask her to respond to you..bad thing I used my money to fix car now it's Christmas I can't take my kidz on holiday because I am still waiting for rebursment from this company...I must say after this I took time to look at my insurence for other things I realized TIH is underwriter for some of my insurance which I will be canceling in January..my advisor to other ppl check your insurence if your underwrite is TIH..think again
Helpful (0)
|Replies (0)EM
Elias M
1 reviews | Active since Jan 2020
19 Dec 2023, 01:25
Bad communication
After a drunk driver hit my car on aside in August they told him not to communicate with me this is according to him.Fast forward to November I submitted third party claim first person who handle it was not bad she could communicate but since I was told the matter was escalate to management for review I must say No communication from the new Person called Mbali I have send e mail no response or even acknowledgement when you call sorry will ask her to respond to you..bad thing I used my money to fix car now it's Christmas I can't take my kidz on holiday because I am still waiting for rebursment from this company...I must say after this I took time to look at my insurence for other things I realized TIH is underwriter for some of my insurance which I will be canceling in January..my advisor to other ppl check your insurence if your underwrite is TIH..think again
0
Replies (0)cK