Time Square very disappointing

Disappointing Experience at Time Square Casino – Serious Management Oversight

I visited Time Square Casino in Pretoria on the 20th of June, and I left deeply disappointed. It is quite clear that management involvement is minimal, if not completely absent.

Numerous slot machines were out of order, and when I asked the staff for assistance, I was met with rude and dismissive attitudes. This is not what one would expect from a facility that markets itself as a premier entertainment destination.

To make matters worse, there were intoxicated individuals loitering around and occupying seats in front of machines, not even playing. This not only creates an uncomfortable environment but also deters serious guests from enjoying the facilities.

Even more disturbing was the staff behavior – some were using guest entrances and shouting across the casino floor, completely disregarding the atmosphere and experience of the guests. Such behavior is unprofessional and unacceptable.

The toilets were dirty, smelly, and poorly maintained, which raises serious concerns about hygiene standards. Moreover, the security in the parking area felt questionable at best – something that should be a top priority, especially for guests visiting late at night.

If I were to compare Time Square with Emperors Palace or Montecasino, unfortunately, Time Square loses hands down. Those establishments are far more organized, welcoming, and well-maintained.

Time Square urgently needs serious intervention from upper management. Without it, the overall experience will continue to decline – and loyal patrons will start taking their business elsewhere.