Unable to deliver - horrible service and total disregard for customer

I made my dinner reservation at Tatso (Times Square Menlyn) for the 3rd December over a month ago. It was for a special wedding anniversary celebration. I even sent a follow up email 2 days before the reservation date to make sure my reservation was still in order. Nobody responded to me. Then, 2 hours before my reservation you guys called me and told me the dinner has been cancelled. A 2 hours notice is ridiculously unfair and unprofessional!! When I asked your lady what she could do for us to make up for this incompetency and for ruining what was meant to be such a special celebration for me and my husband, all she could say was 'eish. Sorry'. What kind of a response is that?? Any other reputable restaurant would've offered to accommodate us somehow for this negligence, but you guys don't seem to give a **** about customer satisfaction or service delivery. Your company's tagline should be 'eish. Sorry' since thats all you are able to offer. Despicable service from you guys. I will be sharing this experience all over my social media as well. You guys are definitely not a suitable place for special occasions if you can let somebody down at the last minute like this. You are extremely unreliable and *************. People should not risk their special celebrations on you. I am so lucky Square Time restaurant in Faerie Glen was able to accommodate us instead. They did not even have space for us but they still made a plan cause they understood the importance of such an occasion and how to take care of their customers. You should take a page out of their book on what service delivery actually entails cause clearly you guys have no people skills or ability to deliver what you're advertising. You need to go back to the drawing board and start with the basics on how to run your company and have some integrity in the way your branch is representing your franchise. I will be sending all of this to your headoffice as well. Despicable service from you guys. Very pathetic.