FM
Felicia M
Active since Sep 2017
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
eBucks Boost My Rewards is a total S C A M
eBucks Boost My Rewards Program is an absolute S C A M. There are a few criteria one needs to meet each month in order to qualify, so that after a year, you get a R1500 eBucks payout. I have met these requirements every month and received my payout every year without fail. This is the only real benefit or reward one can get from FNB, so I always consciously make sure to meet the requirements so that I can benefit from it and actually get my money's worth out of being an FNB client. This month FNB is telling me I did not meet the requirements, particularly the one for minimum R5000 card spend. I am looking at my transactions for the month in question, where I have spent almost double that. When I pinpointed this to them, they are telling me it doesn't matter which day I physically did the transactions on, because it will only count towards the month that the merchants cashes it for. So basically even though I far exceeded the minimum criteria, I now lose out on the reward because of the dates that the merchants choose to do their banking. Is the agreement for rewards between the bank and the merchant? No. It is between me and the bank. So why should my only reward as a long standing client now be affected by how the merchant chooses to do things? I asked the eBucks consultant Farhaan if they are going to make a plan for me to still qualify for that month in question because it's absolutely heartbreaking for me to lose out on the entire year's reward program when I've worked so hard towards it and have always been consistent, now I lose out just because of one month that the merchant decided to do things in their own time. The consultant told me they won't be able to do that for me. I guess they don't give a D A M N how long you've been their client, how much you spend with them, how many products of theirs you've signed up for, they still will not budge. So if you're thinking of signing up with FNB because their rewards sound so juicy on paper (like I foolishly did) don't waste your time. It is a gamble and is being wildly misadvertised and misrepresented. Their rewards are not guaranteed no matter how much effort you as a client put towards meeting the requirements, they will deny you because of third party merchants whose banking dates that have nothing to do with you. I won't be surprised if FNB makes an arrangement with these merchants to cash things out at a later date just so that they can avoid paying out these eBucks rewards to clients. Imagine how many hundreds of thousands they are pocketing like that. Very D I S H O N E S T and S C A M M Y. And so disappointing coming from a whole financial institution. These are the people you are trusting with your hard-earned cash. Better to move to a different bank where sure, your fees might be a rand or two more but atleast with those institutions, what you see is what you get. Not like FNB who will find any avenue to avoid giving clients their rewards.
53 replies
2 months ago
Pathetic after sales service
I would recommend proceeding with caution if you are insuring with Santam. They are very u n d e r h a n d e d and s c a l y. Their Santam Switch product underwent a change, where they apparently required customers to move over their policy to a different banner. They say they sent out a notice for this, but were unable to provide me with any proof or receipts of the same. I did not receive ANY such notice, they just went ahead and unfairly cancelled my policy which is a complete breach of contract. In any event, when I called in to reactivate or redo my policy from scratch, I asked them to please provide me with the call recording thereafter, since I as the customer should have a copy of the policy activation, and since this is now done telephonically I requested the call recording for the same. It has been 14 days that they have not been replying to my requests, even though I am receiving read receipts that they are reading my emails. I further called in twice thereafter where the 2 other consultants Marvin and Lindiwa promised to send the recordings to me right away, they did not. I now even sent them a policy cancellation request last week, which they did not reply to that either. I had to call in today and hold for several minutes to telephonically cancel the policy since they are so non-responsive on email. Bear in mind, an insurance company can refuse policy claims if the details they have for you on the system is incorrect - this is the reason I wanted the policy activation recording, so that I have a clear copy of the information that I gave them (bank details, etc) being correct and true, so that there are no issues if I need to claim in future. So them refusing to send that recording and consciously avoiding my follow up emails is looking very calculated right now. I would not risk doing business with them.
53 replies
7 months ago
Dishonest and unreliable
I used to have a good experience shopping with Shein but recently they have become just as ****my as these other sites. They now force you to pay import charges upfront directly to them, before your order can even be confirmed. If they cannot fulfil said order (which happens more and more often thesedays since their stock availability never reflects correctly) they will only refund the cost of the items and not the import charges that you prepaid to them. So it has become a gamble to order from them. Not worth the stress or headache. You will get the exact same items on Temu, often for much cheaper, and they seem to be much more reliable and trustworthy thesedays. I would recommend them over Shein.
0 replies
8 months ago
Cheaply made pizzas that are not worth the price - do not waste your money
I am a Pizza Hut regular but this was my first time ordering from the Atterbury branch in Pretoria East and wow, what a hugely disappointing experience! I ordered 2 large pizzas - I counted maybe 8 pieces of rib on the ENTIRE bbq rib pizza, and about 6 pieces of pineapple, on the WHOLE pizza. There were some slices that had no pineapple at all and maybe 1 - 2 pieces of rib. Are you for real?? Not only did they completely rob us of the toppings, but they also put little to possibly no bbq or marina sauce on both pizzas. It was so dry I had to put my own sauces on when it arrived! EVERYTHING about the pizza was so disappointing! I would've driven right back to the store and demanded a refund if I didn't have guests to feed. Your pizzas are pretty expensive compared to other places like Romans, etc. And yet you completely cheaped out on the ingredients. The price I paid did not match what I received. What a total waste of my money! Do you realize the state of the economy and the fact that even just 2 large pizzas are a whole days salary for some households? Some of us can only afford one take out a week if we're even lucky, and this is what we get? & I see from your reviews that many others have complained about this exact same issue at the Atterbury branch and yet you are still doing it! That is so embarrassing! Is your head office doing anything about this repeat offender or are you just fine with such a central branch bringing such a bad reputation to your franchise?? I will never buy from you guys again. I will be sharing this experience with my 17k social media followers. Very very disappointing and upsetting
0 replies
8 months ago
Expensive prices with cheap results - do not waste your money
I am a Pizza Hut regular but this was my first time ordering from the Atterbury branch and wow, what a hugely disappointing experience! I ordered 2 large pizzas - I counted maybe 8 pieces of rib on the ENTIRE bbq rib pizza, and about 6 pieces of pineapple, on the WHOLE pizza. There were some slices that had no pineapple at all and maybe 1 - 2 pieces of rib. Are you for real?? Not only did they completely rob us of the toppings, but they also put little to possibly no bbq or marina sauce on both pizzas. It was so dry I had to put my own sauces on when it arrived! Your pizzas are pretty expensive compared to other places like Romans, etc. And yet you completely cheaped out on the ingredients. The price I paid did not match what I received. What a total waste of my money! & I see from your reviews that many others have complained about this exact same thing and yet you are still doing it! Thats very embarrassing. I will never buy from you guys again.
0 replies
14 months ago
Takealot selling used products as brand new
You guys delivered me a used and defected product. Its been 3 working days since you collected this, and I have still not received the replacement despite letting you guys know several times that I need this urgently. I am now being further inconvenienced due to YOUR mistake of not simply checking the product before delivering it to me. Do you guys even do any quality checks at all?? And the worst part is that there is no sense of urgency to rectify YOUR own mistake whatsoever. When I make a mistake at my job, I make every effort to rectify it and go over and above for the customer to prevent further upset. That is what customer satisfaction means. But you guys clearly have no concept of this. You are making an already upset customer who was sold a used product under the guise of a new product have to chase after you for the replacement. How absolutely pathetic and lazy. I am posting about this all over social media. Pathetic service and very scary that you guys are advertising used products as brand new. This is false advertising which is a blatant violation of the consumer protection act. Clearly being on carte blanche was not enough for your company. I will be posting about this sketchy transaction to my 20k social media followers. Can't believe this is the service I'm receiving after spending 10k on your website in this past month alone. Unbelievable. I am about to make you guys go viral in all the wrong ways. I should not be having to beg for my replacement item!!!
0 replies
14 months ago
MRP is withholding my refund for over 2 weeks for an order THEY could not fulfil
Pathetic service and zero work ethic from Nokutula, Precious Mqadi, Ryan Mohan and their entire team who have all failed to refund me after not being able to fulfil my order. Can't believe I've now spoken to so many people over 2 weeks and not one of them have been proactive in assisting me with my refund. Not one competent worker in such a huge company? That is disgraceful. I placed an online order with them (order 202111057752) over 2 weeks ago. They could not fulfil my order cause they did not have the stock, despite the fact that their website falsely portrayed more than enough stock at the time and allowed me check out and pay for the items. This is blatant false advertising. You would think they would be proactive in correcting their blunder right? Wrong. They are still not refunding me. I have been following up with them all every day. In these 2 weeks that I've been waiting and begging for my refund, I already found these items for half the price on Shein, and they already arrived yesterday. An order from CHINA got here quicker than my refund from MRP. There could not be a clearer indication of how lazy you guys are. So instead of writing articles online about Shein *****ing your business, maybe you should ask yourself why that it. Its not because they're cheaper than you guys. Its because they have a better work ethic and clearly more competence than your entire team. I have already written to you guys on Hello Peter twice during these 2 weeks and have even sent an email to your internal CGSO representative Mondli Mchunu, and still you guys are withholding my money for an order that YOU could not fulfil. So I will now be logging a formal case with the CGSO. congratulations. How does it feel to be one of those people who need 3rd parties to get involved and hold your hand through a simple refund? I am shocked at your work ethic or rather lack thereof. This could've been resolved quickly and easily but apparently a simple refund is rocket science for your company. Do not risk buying from MR Price online guys. You will find the same stuff on Shein for half the price and I can now confidently confirm, you will receive your Shein order before Mr Price can even reply to your emails, so they are clearly not worth the headache.
53 replies
15 months ago
F a l s e and m i s l e a d i n g advertising and still no refund
Very disappointed by the false and misleading advertising by Mr Price Home, as well as the delay in refunding me for products that they could not deliver. I am still waiting till now. On the 24th of Jan I ordered 3 x blankets from them at R400 each. At the time of ordering it showed that there were still several of them left in stock. Their site allowed me to pay for it with no warning whatsoever that they may sometimes be a delay in updating the stock which can lead to the items not actually being available. They did not disclose this ANYWHERE. Yesterday they got back to me after 4 full days of me paying for this order, to let me know that my order cannot be delivered because the items are no longer in stock. They said that they will have to refund my card. I was so heartbroken by this, as these blankets are for my new home where I purchased a bunch of decor and furniture items to match the unique color of the blankets. Now I won't be receiving the blankets and thus wasted a ton of money on matching items thinking that Mr Price would be delivering soon. It took 4 days to let me know the item wasn't in stock. If there was some sort of warning when I was purchasing the item already, atleast I would not have wasted so much money on matching decor. Something as simple as not updating your stock on your website has now caused so many issues for me. When I called their head office yesterday and explained all of this to the consultant, I told her I don't mind if I have to wait long, but please can they atleast try to source these blankets from one of their other branches. She did not even attempt to try. She straight away told me this won't be possible. What makes me so upset is that I have promoted your company so many times on my social media cause I have always been a huge Mr Price supporter and have thus shared my positive experiences with my 20k followers many times. I have now taken all of that down as you guys could not even try to make a plan for me this one time. You straight away told me it can't be done. Not even a single attempt of 'let me find out' even if just to show me that you are trying your best for your regular customer. To add insult to injury, I spoke to your consultant yesterday as soon as you opened in the morning. Till now, I have not received any feedback whatsoever regarding my refund. So I now cannot even go and try to source these blankets from a more reliable company. I now have to wait on you guys once again. So really you have just been inconveniencing me from one end to the other. As a loyal Mr Price customer, this is very disappointing. If I do not receive my refund today, I will be taking to my social media to share regarding this experience. and I will also be sharing the screenshots of how your consultant on Whatsapp kept me holding for 3 hours and then left the chat without sending me a single response. It has been pathetic service from your company all way around and I will be sure to share that with the public if I do not receive feedback regarding my refund today. Please be proactive in resolving the issue that your system has created.
159 replies
18 months ago
Lazy and underhanded behaviour from the staff at Pick N Pay Hyper Faerie Glen
The attitude and work ethic of the staff at the Pick N Pay Hyper in Faerie Glen really stinks. They act as if they are there on holiday instead of work. I purchased the Genesis Cyclovac vacuum cleaner at the end of August. Just over 2 weeks later, the vacuum started overheating and would not turn on anymore. I took it back to the store and showed them what was happening, they exchanged it for the same product. Again exactly 2 weeks later, the newly exchanged one also started doing the very same thing. This one is actually worse. It overheats just 1 minute into using it. I took it back to the store and told them unfortunately I cannot take the risk of continuing with this brand, and would rather exchange it for a different brand. I did not ask them for my money back (even though that would've been well within my consumer rights). I was still reasonable and told them that I am happy to simply exchange it for a different brand that they have in store as it does not seem like this Genesis brand is reliable. The cashier Faith and the manager Khaya were not even prepared to hear me out. They were extremely nonchalant about the whole thing and told me that all they can do for me is send the vacuum for a repair which will take 21 days, and thereafter I would have to continue with the same product. They told me I can call their head office to discuss further but from their side there is nothing else they can do. So I called the head office this morning to advise them that I am logging a case with the CGSO as this goes against several clauses in the consumer protection act, since they are now trying to force me to continue with a product that clearly has some sort of a manufacturing defect. It would be a different case if this was the 1st one that is giving me an issue. But this is now the 2nd vacuum giving the exact same issue. Surely they cannot force a client to continue with a defected product? The cashier Faith had also said to me that she is not surprised I am returning the vacuum because several people had already returned theirs as well. So the store knows this is a defected product and yet continues to sell it? And then furthermore tries to force us to continue with a product that they know does not work? This is very u n e t h i c a l and underhanded. When I spoke to head office this morning, they were surprised by all of this. They advised me that the store manager does have the authority to exchange the product for me, and it should not have needed to get to this point of even involving the head office. She called them and within a minute they agreed to exchange the vacuum. I stood there at their store yesterday for an hour. I drove in peak hour traffic to get there. Now I have to go back to do the very same thing that I reasonably requested them to do for me yesterday. It required a fight before they were ready to get up and actually do their work. All of this because they were too lazy to call their head office themself and expected me the consumer to do all the admin for them. That is extremely disappointing. I would not suggest buying any pricey electronics from this Pick N Pay branch in particular if this is how difficult they make it to handle a simple and reasonable request. Rather not take your chances and shop elsewhere.
0 replies
18 months ago
Lazy behaviour from the staff at Pick N Pay Hyper Faerie Glen
The attitude and work ethic of the staff at the Pick N Pay Hyper in Faerie Glen really stinks. They act as if they are there on holiday instead of work. I purchased the Genesis Cyclovac vacuum cleaner at the end of August. Just over 2 weeks later, the vacuum started overheating and would not turn on anymore. I took it back to the store and showed them what was happening, they exchanged it for the same product. Again exactly 2 weeks later, the newly exchanged one also started doing the very same thing. This one is actually worse. It overheats just 1 minute into using it. I took it back to the store and told them unfortunately I cannot take the risk of continuing with this brand, and would rather exchange it for a different brand. I did not ask them for my money back (even though that would've been well within my consumer rights). I was still reasonable and told them that I am happy to simply exchange it for a different brand that they have in store as it does not seem like this Genesis brand is reliable. The cashier Faith and the manager Khaya were not even prepared to hear me out. They were extremely nonchalant about the whole thing and told me that all they can do for me is send the vacuum for a repair which will take 21 days, and thereafter I would have to continue with the same product. They told me I can call their head office to discuss further but from their side there is nothing else they can do. So I called the head office this morning to advise them that I am logging a case with the CGSO as this goes against several clauses in the consumer protection act, since they are now trying to force me to continue with a product that clearly has some sort of a manufacturing defect. It would be a different case if this was the 1st one that is giving me an issue. But this is now the 2nd vacuum giving the exact same issue. Surely they cannot force a client to continue with a defected product? The cashier Faith had also said to me that she is not surprised I am returning the vacuum because several people had already returned theirs as well. So the store knows this is a defected product and yet continues to sell it? And then furthermore tries to force us to continue with a product that they know does not work? This is very *********, underhanded and f r a u d u l e n t. When I spoke to head office this morning, they were surprised by all of this. They advised me that the store manager does have the authority to exchange the product for me, and it should not have needed to get to this point of even involving the head office. She called them and within a minute they agreed to exchange the vacuum. I stood there at their store yesterday for an hour. I drove in peak hour traffic to get there. Now I have to go back to do the very same thing that I reasonably requested them to do for me yesterday. It required a fight before they were ready to get up and actually do their work. All of this because they were too lazy to call their head office themself and expected me the consumer to do all the admin for them. That is extremely disappointing. I would not suggest buying any pricey electronics from this Pick N Pay branch in particular if this is how difficult they make it to handle a simple and reasonable request. Rather not take your chances and shop elsewhere.
0 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (96.55172413793103%)