FM
Felicia M
Active since Sep 2017
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
eBucks Boost My Rewards is a total S C A M
eBucks Boost My Rewards Program is an absolute S C A M. There are a few criteria one needs to meet each month in order to qualify, so that after a year, you get a R1500 eBucks payout. I have met these requirements every month and received my payout every year without fail. This is the only real benefit or reward one can get from FNB, so I always consciously make sure to meet the requirements so that I can benefit from it and actually get my money's worth out of being an FNB client. This month FNB is telling me I did not meet the requirements, particularly the one for minimum R5000 card spend. I am looking at my transactions for the month in question, where I have spent almost double that. When I pinpointed this to them, they are telling me it doesn't matter which day I physically did the transactions on, because it will only count towards the month that the merchants cashes it for. So basically even though I far exceeded the minimum criteria, I now lose out on the reward because of the dates that the merchants choose to do their banking. Is the agreement for rewards between the bank and the merchant? No. It is between me and the bank. So why should my only reward as a long standing client now be affected by how the merchant chooses to do things? I asked the eBucks consultant Farhaan if they are going to make a plan for me to still qualify for that month in question because it's absolutely heartbreaking for me to lose out on the entire year's reward program when I've worked so hard towards it and have always been consistent, now I lose out just because of one month that the merchant decided to do things in their own time. The consultant told me they won't be able to do that for me. I guess they don't give a D A M N how long you've been their client, how much you spend with them, how many products of theirs you've signed up for, they still will not budge. So if you're thinking of signing up with FNB because their rewards sound so juicy on paper (like I foolishly did) don't waste your time. It is a gamble and is being wildly misadvertised and misrepresented. Their rewards are not guaranteed no matter how much effort you as a client put towards meeting the requirements, they will deny you because of third party merchants whose banking dates that have nothing to do with you. I won't be surprised if FNB makes an arrangement with these merchants to cash things out at a later date just so that they can avoid paying out these eBucks rewards to clients. Imagine how many hundreds of thousands they are pocketing like that. Very D I S H O N E S T and S C A M M Y. And so disappointing coming from a whole financial institution. These are the people you are trusting with your hard-earned cash. Better to move to a different bank where sure, your fees might be a rand or two more but atleast with those institutions, what you see is what you get. Not like FNB who will find any avenue to avoid giving clients their rewards.
1 reply
4 months ago
Pathetic after sales service
I would recommend proceeding with caution if you are insuring with Santam. They are very u n d e r h a n d e d and s c a l y. Their Santam Switch product underwent a change, where they apparently required customers to move over their policy to a different banner. They say they sent out a notice for this, but were unable to provide me with any proof or receipts of the same. I did not receive ANY such notice, they just went ahead and unfairly cancelled my policy which is a complete breach of contract. In any event, when I called in to reactivate or redo my policy from scratch, I asked them to please provide me with the call recording thereafter, since I as the customer should have a copy of the policy activation, and since this is now done telephonically I requested the call recording for the same. It has been 14 days that they have not been replying to my requests, even though I am receiving read receipts that they are reading my emails. I further called in twice thereafter where the 2 other consultants Marvin and Lindiwa promised to send the recordings to me right away, they did not. I now even sent them a policy cancellation request last week, which they did not reply to that either. I had to call in today and hold for several minutes to telephonically cancel the policy since they are so non-responsive on email. Bear in mind, an insurance company can refuse policy claims if the details they have for you on the system is incorrect - this is the reason I wanted the policy activation recording, so that I have a clear copy of the information that I gave them (bank details, etc) being correct and true, so that there are no issues if I need to claim in future. So them refusing to send that recording and consciously avoiding my follow up emails is looking very calculated right now. I would not risk doing business with them.
1 reply
9 months ago
Dishonest and unreliable
I used to have a good experience shopping with Shein but recently they have become just as ****my as these other sites. They now force you to pay import charges upfront directly to them, before your order can even be confirmed. If they cannot fulfil said order (which happens more and more often thesedays since their stock availability never reflects correctly) they will only refund the cost of the items and not the import charges that you prepaid to them. So it has become a gamble to order from them. Not worth the stress or headache. You will get the exact same items on Temu, often for much cheaper, and they seem to be much more reliable and trustworthy thesedays. I would recommend them over Shein.
0 replies
10 months ago
Cheaply made pizzas that are not worth the price - do not waste your money
I am a Pizza Hut regular but this was my first time ordering from the Atterbury branch in Pretoria East and wow, what a hugely disappointing experience! I ordered 2 large pizzas - I counted maybe 8 pieces of rib on the ENTIRE bbq rib pizza, and about 6 pieces of pineapple, on the WHOLE pizza. There were some slices that had no pineapple at all and maybe 1 - 2 pieces of rib. Are you for real?? Not only did they completely rob us of the toppings, but they also put little to possibly no bbq or marina sauce on both pizzas. It was so dry I had to put my own sauces on when it arrived! EVERYTHING about the pizza was so disappointing! I would've driven right back to the store and demanded a refund if I didn't have guests to feed. Your pizzas are pretty expensive compared to other places like Romans, etc. And yet you completely cheaped out on the ingredients. The price I paid did not match what I received. What a total waste of my money! Do you realize the state of the economy and the fact that even just 2 large pizzas are a whole days salary for some households? Some of us can only afford one take out a week if we're even lucky, and this is what we get? & I see from your reviews that many others have complained about this exact same issue at the Atterbury branch and yet you are still doing it! That is so embarrassing! Is your head office doing anything about this repeat offender or are you just fine with such a central branch bringing such a bad reputation to your franchise?? I will never buy from you guys again. I will be sharing this experience with my 17k social media followers. Very very disappointing and upsetting
0 replies
16 months ago
MRP is withholding my refund for over 2 weeks for an order THEY could not fulfil
Pathetic service and zero work ethic from Nokutula, Precious Mqadi, Ryan Mohan and their entire team who have all failed to refund me after not being able to fulfil my order. Can't believe I've now spoken to so many people over 2 weeks and not one of them have been proactive in assisting me with my refund. Not one competent worker in such a huge company? That is disgraceful. I placed an online order with them (order 202111057752) over 2 weeks ago. They could not fulfil my order cause they did not have the stock, despite the fact that their website falsely portrayed more than enough stock at the time and allowed me check out and pay for the items. This is blatant false advertising. You would think they would be proactive in correcting their blunder right? Wrong. They are still not refunding me. I have been following up with them all every day. In these 2 weeks that I've been waiting and begging for my refund, I already found these items for half the price on Shein, and they already arrived yesterday. An order from CHINA got here quicker than my refund from MRP. There could not be a clearer indication of how lazy you guys are. So instead of writing articles online about Shein *****ing your business, maybe you should ask yourself why that it. Its not because they're cheaper than you guys. Its because they have a better work ethic and clearly more competence than your entire team. I have already written to you guys on Hello Peter twice during these 2 weeks and have even sent an email to your internal CGSO representative Mondli Mchunu, and still you guys are withholding my money for an order that YOU could not fulfil. So I will now be logging a formal case with the CGSO. congratulations. How does it feel to be one of those people who need 3rd parties to get involved and hold your hand through a simple refund? I am shocked at your work ethic or rather lack thereof. This could've been resolved quickly and easily but apparently a simple refund is rocket science for your company. Do not risk buying from MR Price online guys. You will find the same stuff on Shein for half the price and I can now confidently confirm, you will receive your Shein order before Mr Price can even reply to your emails, so they are clearly not worth the headache.
1 reply
24 months ago
Shady and underhanded dealings from WeBuyCars - it is not worth your life
Do not take your chances with WeBuyCars. It is not worth your life! They will conceal major issues with their vehicles just to finalize the sale and later on send you on a wild goose chase to process your return and refund even though it is well within the grounds of their policy wording. They are extremely underhanded and dishonest in their dealings and they will put their sale first before the safety of their customers. We purchased a vehicle from WeBuyCars Silver Lakes on 2 June for R160 000. They claimed the vehicle had passed the roadworthy and Dekra 100%, and sold this to us as an A rated vehicle with no mechanical issues. Day 1 driving the vehicle we spotted excessive white smoke from the exhaust. We also started noticing that the vehicle was losing power at higher revs and the engine light had also turned on. We took the vehicle in to a repair shop for testing, where they ran a wet and dry compression test which failed, indicating issues with the pistons or worse, a blown head gasket. They also picked up that the engine light error code was due to issues with the catalytic converter. We immediately contacted WeBuyCars as we had purchased an extended warranty from them which covers mechanical issues on the vehicle for 2 years. We dropped the vehicle off on the 12th June for them to start their tests and discuss the repairs thereof. The vehicle sat at their store with nothing being done for 7 whole days until we had to phone and fight. They then only started the tests on the car on the 19th of June!! Had they actually started the tests when we first took it in, we would've been able to reach a conclusion long before the first installment is debited. But due to their lazy work ethic and total lack of concern for their customer, this process was dragged out for longer than 2 weeks. Eventually after much fighting and following up daily (since their manager Ryan who was handling this issue did not have the decency or professionalism to keep us posted), we were given the details for the mechanic who is working on the car to follow up ourselves. THIS IS WHERE IT GETS REALLY SCARY.. the mechanic told us there is no issues with the vehicle and it passed all the tests, including the compression tests on the engine. But when we then sent him our test results from the previous mechanic showing the failed compression tests and engine light error code, he suddenly changed his tune and said 'oh yes, I see what you mean and I am now getting the same test results'. This shows that they were trying to conceal the issues and were only honest when they realized we already have our own test results compiled. Had we not done our own tests and gotten our own reports independently, they would've maintained that there is nothing wrong with the vehicle and would've thus refused the refund, leaving us with a broken down car with huge issues that were never disclosed to us upon purchase. Apart from this already being a blatant violation of our consumer protection rights, this could've also led to loss of life. Damaged pistons could lead to total engine failure, and if our engine had ceased while driving on the highway, we could have lost our lives. This does not matter at all to WeBuyCars. All that matters to them is making the sale, regardless of how dishonest and manipulative they have to be to see it through. It was also further discovered that the error code with the catalytic converter was due to the catalytic converter being removed, an ******* modification that WeBuyCars again did not disclose to us upon purchase. My advise to you if you are intending to purchase from WeBuyCars is to rather look elsewhere. We thought we had gotten a great deal with this vehicle, but we now realize the only way it could've been priced that low for the make and model of the car is because WeBuyCars was already very much aware of the existing issues before they even sold it to us, and still failed to disclose these issues. Unless you have an independant mechanic who can do all the checks for you before even proceeding with the sale, then it is better not to take your chance with WeBuyCars. They are dishonest, and worse, they do not care for human life. I will be using all evidence I have compiled, including conversations with their manager Ryan, their mechanic, and their managers from head office Kimberley and Comfort, to lodge a case with MIOSA, as I believe that an investigation needs to be done into WeBuyCars regarding their shady and underhanded dealings that could potentially cause someone to lose their life.
0 replies
26 months ago
DO NOT TRUST THE JET AT MENLYN PARK SHOPPING CENTER!!! Very suspicious behavior during a ******* at their store
DO NOT TRUST THE JET AT MENLYN PARK SHOPPING CENTER!!! Very suspicious behavior during a ******* at their store On 20 April 2024, my R14 000 phone was ****** from this Jet between 15:35 and 16:11. I was in the shoe section looking at shoes, when a lady bumped into me almost knocking me over. While she distracted me, another lady unzipped my bag and stole my phone. I noticed my bag open and my phone missing almost immediately, but by the time I looked up and screamed for security, these women were already gone. It happened within 5 minutes. Even though I was fast, they were faster, which shows they have clearly done this before and knew exactly how to get away with it. I asked the Jet manager to pull up the security cameras as fast as he could so that we could try to track them before they leave the mall, but he was completely unhelpful. It was as if they were in on it together, considering the complete non care attitude from the manager and total unwillingness to help. He said they do not have cameras anywhere inside the store. He said they only had cameras at the door which they can only give me once I've presented an affidavit. By the time I get this, these ********s would've been long gone! I find it very suspicious since the security guard that responded a few minutes later told me that they also have access to that front door camera at their control room. We did look at this together, but it was already too late. The ******* were long gone. If the Jet manager had allowed us to look at their footage or had told us right away that we can look at the security guards footage, we would've caught these ********s. But they were completely lax, which is even more strange considering that they have had this type of incident before. The security guard confirmed that people have been ****** at this store before. So if Jet is aware that this is a common problem at their store, why would they not have cameras installed?? Something else that I found very suspicious is that we could not find those ladies exiting the store when looking at the camera footage surrounding the store. We went over the footage for 3 hours. Its either a case that these ladies knew all the blindspots were the cameras would not catch them (which there were not many), or somebody let them out the back exit at Jet. There is no other explanation. My advice to you if you want to protect yourself and your belongings, do not shop at this Jet. There is nothing wrong with this mall. Every other shop has cameras EXCEPT this one, so do not take the risk. Their behavior is very suspicious and leads me to believe they might actually be in cahoots with these ********s, so do not take the chance and stay away from this store. I am in the process of filing a case against them and will keep you all posted.
1 reply
26 months ago
Disgusting worms and rotten content in a new box of Jungle Oats - Tiger Brands refusing my refund
I recently got food poisoning after eating from a newly opened box of Jungle Oats. When I inspected the contents of the box, I was horrified to find disgusting worms and webs inside!! It seemed like they were hatching out of their co****s which already indicates that they must have been in there for a really long time. Bear in mind that this box was not meant to expire for another 7 months! I reported this to Tiger Brands on the 4th of April. They came and collected the product to send to their lab for testing. It has now been 2 full weeks and they have not sent me any feedback whatsoever! I have not even received the refund or voucher for the product that was spoilt. I can only imagine that if their rotten product gave a grown, healthy women food poisoning, what would have happened if this was fed to a child or an infant? This is absolutely disgusting and horrifying and violates over a dozen consumer and food safety regulations. I was hoping to receive my refund for my product and be done with this situation, but the lack of concern and urgency from Tiger Brands is now forcing me to take drastic measures. I will be reporting you to the NCC for violation of consumer rights since you took my money for a product that is currently in YOUR possession. You are failing to refund me for a product you took back. Does this make sense to you? I will also be reporting you to the Health Organization for food safety violations. Your food made your customer physically sick. I have this on medical record. Do you really care this little about how damaging thats going to be for your company if I report this legally? You yourself have seen the horrible and disgusting pictures and videos of what I found in that box. You can thank yourself that these pictures will be circulating the internet today. I would not have shared these at all if you did not have such a non care attitude about such a severe matter. I even sent another follow up email 3 days ago, which you responded to saying that there has been an update on my complaint which you will send through shortly, and then you didn't send anything. Do you expect me to now follow up with you again a 5th time? For a mistake made by YOUR company? Pathetic. You guys should be ashamed that this is how you run your company. You are a prime example of everything that is wrong with this country. You have now forced my hand. I will be posting these images and videos all over social media. Pathetic service from you guys and no concern for your customers health and safety at all. I will make sure you never get away with doing this to another customer again. Can't believe I am having to beg you guys for my refund. I am now reporting you legally. Congratulations.
0 replies
28 months ago
I am reporting you for Violation of the Consumer Protection Act
I am paying you guys almost R1000 a month. We reported on Monday morning already that our internet is going on and off every couple of minutes. It does not stay on for more than 5-10 minutes at a time. We cannot get anything done. We have now been without internet for 5 working days and this is affecting my job since I work from home. I have had to go and purchase mobile data to hotspot so that I can get my work done. You guys have failed at sorting out the issue from your side and have promised to send someone out to see if it could be a fault with the fiber itself, and yet 5 working days later I have not heard anything back from you. This is a blatant violation of the consumer protection act as you are failing to provide the service that I am paying you guys for and if you don't send somebody out today to fix this matter, not only am I reporting you guys to the NCC and CGSO for violation of the consumer protection act, I will also be sharing all the receipts of your laziness on this matter with my 20k social media followers. My followers are all in the gaming community so I wonder how many clients you will lose when I share this experience with them. I have had it with having to follow up with you guys every morning on this. I am now taking drastic measures and will be posting the receipts of your incompetency everywhere possible. If you do not send somebody out to sort this out TODAY, I am taking this up legally.
0 replies
30 months ago
Unable to deliver what they are advertising - *************, unreliable and lacking basic customer skills
I made my dinner reservation at Tatso (Times Square Menlyn) for the 3rd December over a month ago. It was for a special wedding anniversary celebration. I even sent a follow up email 2 days before the reservation date to make sure my reservation was still in order. Nobody responded to me. Then, 2 hours before my reservation you guys called me and told me the dinner has been cancelled. A 2 hours notice is ridiculously unfair and unprofessional!! When I asked your lady what she could do for us to make up for this incompetency and for ruining what was meant to be such a special celebration for me and my husband, all she could say was 'eish. Sorry'. What kind of a response is that?? Any other reputable restaurant would've offered to accommodate us somehow for this negligence, but you guys don't seem to give a **** about customer satisfaction or service delivery. Your company's tagline should be 'eish. Sorry' since thats all you are able to offer. Despicable service from you guys. I will be sharing this experience all over my social media as well. You guys are definitely not a suitable place for special occasions if you can let somebody down at the last minute like this. You are extremely unreliable and *************. People should not risk their special celebrations on you. I am so lucky Square Time restaurant in Faerie Glen was able to accommodate us instead. They did not even have space for us but they still made a plan cause they understood the importance of such an occasion and how to take care of their customers. You should take a page out of their book on what service delivery actually entails cause clearly you guys have no people skills or ability to deliver what you're advertising. You need to go back to the drawing board and start with the basics on how to run your company and have some integrity in the way your branch is representing your franchise. I will be sending all of this to your headoffice as well. Despicable service from you guys. Very pathetic.
0 replies
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17 (100%)