TM
trattoria maranello
Unclaimed Business
TM
trattoria maranello
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
0Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 08:27
Awful
Been a while since our last meal but whilst having a drink thought we would get a pizza. Ordered “mexicana”. It was the most bland pizza ever. Covered in Racquet leaves. No jalapeños , no onion. It was simply the mince they would have used on their Spagetti bolognese. Absolutely awful.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 08:27
Awful
Been a while since our last meal but whilst having a drink thought we would get a pizza. Ordered “mexicana”. It was the most bland pizza ever. Covered in Racquet leaves. No jalapeños , no onion. It was simply the mince they would have used on their Spagetti bolognese. Absolutely awful.
0
Replies (0)EB
KD
Kiara D
1 reviews | Active since Jan 2020
3 Jun 2024, 17:05
Poorly handled situation
I’m at a loss and not sure how I feel about our encounter at Trattoria Maranello’s yesterday on Melkbos beach front. I want to start off by saying that this is not to bash the restaurant. We’ve been in Melkbos for over 16 years and love visiting our local restaurants regularly. We’ve enjoyed every other experience at this specific restaurant too. I truly believe that what transpired could’ve easily have been resolved and hopefully they can address these issues and prevent them from occurring again. I also understand that mistakes and rare occurrences can happen, but it’s how these situations are handled that can make or break an establishment. Also, the service staff was lovely, our waitress was attentive and friendly, but once we started raising concerns about the food, it became clear that the manager wasn’t having any of it. He was completely dismissive when my brother told him that his seafood pizza was not good - whilst it looked fantastic at first, the seafood was rubbery, tough, and unfortunately the pizza overall was tasteless. The manager’s response: “We never receive complaints, and our fish is good so I don’t agree and you’re going to pay for it even if you order a new meal”. Which we did. And we paid for both, even though we barely touched the one. That response from the manager was frankly shocking. He did mention that the lack of flavour in the food is due to them not adding salt to anything for health concerns - understandable - but no flavour at all is something else entirely. Even with salt and added parmesan, that pizza wasn’t enjoyable sadly. I want to add that we’re not picky at all, that’s what makes this even worse. For us to raise concerns really means something must’ve been off that day with the chef or the stock. Which is why I say I understand this might not typically be the case for this restaurant, but I am not happy with how it was handled even after speaking to the manager two separate times. After our pizza concerns were dismissed, the rest of the table didn’t even want to bring up their concerns with their food. Sadly, 4 out of 6 dishes at our table had a complaint. I went to the manager in private to discuss this and said it’s actually made for a negative experience and wouldn’t make us want to come back. He seemed like a completely different person and was very nice during this discussion. I informed him of the clams and mussels that were served with the shells still closed (meaning they were dead or off before cooking), prawns weren’t cleaned and had the **** vein still in them, my dad’s double vegetable portion being only a single portion, my mussels being tasteless, one of the fish specials being served with quite literally ONE shrimp tail on it (manager said it was purely a garnish, whilst the menu says sole with shrimp). Even then, maybe rather garnish with a prawn tail and not a 1cm long shrimp. Regardless, I felt better after this discussion as the manager seemed to actually want to address these issues and agreed that it seemed that what I mentioned wasn’t up to standard. However, when it came to paying, not one of the dishes was taken off of the bill, meaning we paid over R2k total for family meal where one person had to order two separate pizzas just to eat, and more than half of the table wasn’t satisfied with their meals - one family member loved their lasagne though. Their gelato was also delicious!! Unfortunately, it still wasn’t a great experience overall, and it’s sad, because things like that can make patrons not want to return. No matter how gorgeous the view is. I want to add that we asked that they take the seafood pizza away and swop it out for something else, and they insisted we take it home as we’d be paying for it either way- so we did. So I can understand paying for food that we’ve taken, even if we didn’t want to take it I guess. We would’ve preferred for it to be replaced, and in my opinion, should’ve been taken off of the bill.
Helpful (0)
|Replies (0)KD
Kiara D
1 reviews | Active since Jan 2020
3 Jun 2024, 17:05
Poorly handled situation
I’m at a loss and not sure how I feel about our encounter at Trattoria Maranello’s yesterday on Melkbos beach front. I want to start off by saying that this is not to bash the restaurant. We’ve been in Melkbos for over 16 years and love visiting our local restaurants regularly. We’ve enjoyed every other experience at this specific restaurant too. I truly believe that what transpired could’ve easily have been resolved and hopefully they can address these issues and prevent them from occurring again. I also understand that mistakes and rare occurrences can happen, but it’s how these situations are handled that can make or break an establishment. Also, the service staff was lovely, our waitress was attentive and friendly, but once we started raising concerns about the food, it became clear that the manager wasn’t having any of it. He was completely dismissive when my brother told him that his seafood pizza was not good - whilst it looked fantastic at first, the seafood was rubbery, tough, and unfortunately the pizza overall was tasteless. The manager’s response: “We never receive complaints, and our fish is good so I don’t agree and you’re going to pay for it even if you order a new meal”. Which we did. And we paid for both, even though we barely touched the one. That response from the manager was frankly shocking. He did mention that the lack of flavour in the food is due to them not adding salt to anything for health concerns - understandable - but no flavour at all is something else entirely. Even with salt and added parmesan, that pizza wasn’t enjoyable sadly. I want to add that we’re not picky at all, that’s what makes this even worse. For us to raise concerns really means something must’ve been off that day with the chef or the stock. Which is why I say I understand this might not typically be the case for this restaurant, but I am not happy with how it was handled even after speaking to the manager two separate times. After our pizza concerns were dismissed, the rest of the table didn’t even want to bring up their concerns with their food. Sadly, 4 out of 6 dishes at our table had a complaint. I went to the manager in private to discuss this and said it’s actually made for a negative experience and wouldn’t make us want to come back. He seemed like a completely different person and was very nice during this discussion. I informed him of the clams and mussels that were served with the shells still closed (meaning they were dead or off before cooking), prawns weren’t cleaned and had the **** vein still in them, my dad’s double vegetable portion being only a single portion, my mussels being tasteless, one of the fish specials being served with quite literally ONE shrimp tail on it (manager said it was purely a garnish, whilst the menu says sole with shrimp). Even then, maybe rather garnish with a prawn tail and not a 1cm long shrimp. Regardless, I felt better after this discussion as the manager seemed to actually want to address these issues and agreed that it seemed that what I mentioned wasn’t up to standard. However, when it came to paying, not one of the dishes was taken off of the bill, meaning we paid over R2k total for family meal where one person had to order two separate pizzas just to eat, and more than half of the table wasn’t satisfied with their meals - one family member loved their lasagne though. Their gelato was also delicious!! Unfortunately, it still wasn’t a great experience overall, and it’s sad, because things like that can make patrons not want to return. No matter how gorgeous the view is. I want to add that we asked that they take the seafood pizza away and swop it out for something else, and they insisted we take it home as we’d be paying for it either way- so we did. So I can understand paying for food that we’ve taken, even if we didn’t want to take it I guess. We would’ve preferred for it to be replaced, and in my opinion, should’ve been taken off of the bill.
0
Replies (0)MS
JV
Jordan V
1 reviews | Active since Jan 2020
29 Mar 2019, 19:18
Boycot trattoria maranello ,melkbosstrand
To start off with , this place doesn’t even deserve a rating . Worst Service I’ve ever had , A Condement of salt broke over my pizza , we called the manager and he had an arrogant attitude , saying he will see what he could do , no customer s****s at all , then the boss came and had even a more terrible attitude saying I did it on purpose , why would a person do that on purpose, and the more we tried to explain the more he got Agro , and said we should get the bill and go. What a way to treat your customers , and the pizza was burnt the food was terrible. Worst service I’ve ever had.
Helpful (0)
|Replies (0)JV
Jordan V
1 reviews | Active since Jan 2020
29 Mar 2019, 19:18
Boycot trattoria maranello ,melkbosstrand
To start off with , this place doesn’t even deserve a rating . Worst Service I’ve ever had , A Condement of salt broke over my pizza , we called the manager and he had an arrogant attitude , saying he will see what he could do , no customer s****s at all , then the boss came and had even a more terrible attitude saying I did it on purpose , why would a person do that on purpose, and the more we tried to explain the more he got Agro , and said we should get the bill and go. What a way to treat your customers , and the pizza was burnt the food was terrible. Worst service I’ve ever had.
0
Replies (0)