MS
Mark S
Active since Jul 2013
13
Reviews
0
Industries
Reviews
13 reviews25 months ago
terrible support system. Can we talk to a human please!!!
Please note that I have received many deliveries through Buffalo and have had no problems until now! But my issue is not with their delivery reliability as that record is safe with me. My issue is with how difficult it is to contact them and get a response that is either useful or from a human! Buffalo has without doubt one of the worst support systems I have ever had the unfortunate need to deal with! I want a reply from a human please! My daughter purchased goods online and Buffalo is the logistic company that has handled the delivery. Unforrtunately to the wrong adress where some stranger has happily signed for and ****** my daughters order. But there is absolutely no way I can get any reply or contact with a human at Buffalo. So I am stating until they change their support system to become human friendly I will no longer support companies delivering through Buffalo International Logistics.
106 replies
37 months ago
Eduwiz the rudest greediest and most unprofessional book reseller you should hopefully miss doing business with!
We were handed a flyer advertising discount schools books from an entity called Eduwiz, alone with our daughters school book list. We we struggled for four weeks to reach Eduwiz. At first they just flatout ignored our whatsapps and emails then they finaly rep**** telling me they could not read the attached booklist PDF I resent three times then struggled to get an appointment. Oh yes it is by appointment only. My wife finally got an appointment only to be met in their driveway by a rather rude lady that put a small box on the ground in fro. the only ones she had in stock 7 second hand books (we didn't mind secondhand) but the price was crazy (R1350 for seven second hand books). So my wife had a bag of with 12 school books she had received from another student's mother two years ago to trade none that my daughter needed for her subject choice. So the woman looked through them and said "yes I will take them, but they are old and some are only studyguides" Then the silence my wife stood waiting stood waiting in the hot sun in her driveway waiting for this woman to recalculate and give her the new price. Finally my wife feeling rather awkward asked what she would pay for it only to find out that she was not going to get any discount . This woman was not going give her any discount for books she now had in her hand. So my wife who is easily embarrassed for the silence just paid the R1350 and left. No invoice no slip was given to my wife nothing to say what book cost what! So my wife arrives home only to find out that our daughter had already managed to get two of the books we had just paid so dearly for so I texted texted Eduwiz immediately to inform that we that we already had two of the books so could we return them for a refund. So I finally get a reply day later to tel us they don't do refunds and they will buy the books we bought only the previous day back for 30% of what we paid! I have since found out from another supplier we could have purchased all those books brand new for less than that price! I urge you not to support Eduwiz and if you are a school please do not hand their fliers out to parents at your school as they are not a company, are not very professional and they are also very rude and greedy!
0 replies
38 months ago
Slippery Snatcher the supplyier that keeps slithering away!
Don't trust this bunch they will take your money take for ever to deliver you purchased goods and then when you find the product is faulty they ignore your complaints. It took me three months to get their attention about a faulty keyboard they sold me for over R1,700. The Keyboard just randomly jumps backwards in your script as you are typing and starts inserting your next typed word somewhere else in your paragraph. Then when I finally got their attention they insisted that I document the faulty keyboard in action. I am a very busy software developer and for me to sit with a faulty keyboard and wait for it to go rogue while coding is just not productive. But they just insisted I must video the error before they will give me any attention. My word as a customer is just not good enough! Well I did spend a few days painfully using the faulty keyboard at work the delays in recording the faults and then having to fix the code and recheck my work over and over probably cost me about R2,000 in wasted time. But I was not about to let them get away without giving me my money back! So I documents probably about twenty events of the keyboard going rogue and sent them an email with the link I finally received a reply asking if we could arrange for the return of the keyboard. So I sent them my day time work address and my home address for after hours. And I am still waiting a week later for them to get back to me and arrange the collection! They do not have a listed working phone number so i cannot just phone them to chase them up or find out WHAT NEXT?? All i can say is Snatcher is very difficult to deal with and they will do anything to avoid communicating directly with you.
0 replies
42 months ago
Standard bank has gome hero to zero when it comes to communications!
Standard Bank has started closing all its local branches so now you have to travel big distances and stand in ever longer queues at the few remaining open branches. Standard Bank is also pushing their online banking very hard. But their online support is non existant. If you use the Chat on the banking app it times out when the app times out and you never get your problem solved nor do the support staff make any effort to get back to you after the connection breaks. If you phone you first have play the numbers game and then some callcentre person struggling to speak English feeds you prescripted canned answers that don't solve your issue how can they they just work for a call center. If you email for support you receive prescripted canned replies that do not solve your problem from a noreply email address, so there is no way to continue the support conversation. It is almost like the Bank that was once famous for its great human interactions has become a robot that just wants your money and could not be bothered to ever communicate with its customers! This is the behaviour of an organisation in its death throws so I pose the question is Standard Bank about to close down?
528 replies
44 months ago
Xneelo redefines excellent service!
I develop websites and have hosted with many website hosting services in my over twenty years being in this industry and I have even had my own servers colocated at server farms in the old days. I have had to deal with Google support and Facebook Support (FB support is non existent) But there is one company that just stands out so far above them all when it comes to service. in fact they pretty much redefine the term service and that is Xneelo (used to be Hetzner). I feel that I have to compliment their support staff and their managers for all their great support. When you reach out for support it is normally when something has gone wrong first you have a go at solving the issue then if it is not something you can affect you escalate to call a support call center. ( by that time you pretty wired and stressed) Well short of them offering me an EasyBoy to sit in and a cup of coco they could not do more to make your call to them more pleasant. Thanks guys every other organisation out there should learn from you. And this is not just every now and then it is every time I deal with them!
133 replies
78 months ago
Our favourite local restaurant
Great pizza awesome view and even nicer management value for money. Chef Uli is greatthe best! My family and I keep going back for more! Keep the good work up Maranellos.
0 replies
78 months ago
worst support wait and processes I have ever experienced don't sign up!!!!
The worst support I have ever had to deal with and that includes Department of Home Affairs SA. The customer is always wrong or missinformed even when the service technician doesn't have aclue. The should rather try to model their support on Xneelo who have always solve my problems on one ring. OH did I forget to mention at Afrihost it should be called Afriwait!
0 replies
78 months ago
The best team out there
Xneelo and Hetzner before have always been there to assist me on the very first ring. You are a great team and I hope to model my supprt team for KEPT on you guys. KEPT.co.za
105 replies
100 months ago
Why should you pay for a full pizza if they are only giving you a slice missing half the toppings?
Our ADSL is pretty much un usable at present. Been like this since Christmas! I have reset the router multiple times in the beginning that helped but now offers no improvement. I have used the WebAfrica port reset tool too and it also makes no difference. I feel sorry for ISPs like WebAfrica who have to face irate customers because Telkom is failing to deliver a basic service that is a mandated foundation to their service provision! Hey I guess it is that time again, when Telkom's chronically bad ADSL line service forces me to go ranting on social media and firing off emails to officials and news media until my line is reprioritised on the oversubscribed Telkom D-slam! My ADSL line is good for about two or three months each time after I complain. But then gradually degrades again. Why can't Telkom just scale up their infrastructure to meet demand? I suppose the answer is quite simple, why should you when you are a monopoly that doesn't have to answer to anyone. This means Telkom can overload exsisting infrastructure to save a buck and rather over pay on board member bonuses! I am not happy :( My ADSL LINE IS INTERMITENTLY DOWN AGAIN AND WHEN IT IS NOT DOWN IT IS SLOW!! If you went to a restaurant and purchased a full pizza and they only brought you a slice with missing half the toppings would you pay for a pizza? NO. Well why should we pay full price for a service that is chronically flawed and down three quartes of the time and when it is not down it is always slower than the speed you are paying for! Just once I would like to get more than what I am paying for from Telkom!
105 replies
120 months ago
Google wants to fraudulently bill me and offers me no way to stop it from happening!
<p>Google can fraudulently bill you with no recourse, as there is no way to contact google support!!!</p> <p>Before I begin I must just say I am a big Google fan and love everything Google is doing for the Internet, tablet devices and communications, EXCEPT ... ...ver the past few years I have received notices from Google that they are going to bill me for the renewall of a domain.Each year I give up trying to get them not to bill me as they have a no support policy! Yes have you ever attempted to contact Google for support? We you will fail as they do not offer any viable means of communicating problems to them!</p> <p>Ok so i get these tow emails one from Google Apps apps-noreplyATgoogleDOTcom and another from Google Domain Support gdomainsATsecureserverDOTnet Both telling me that Google is going to bill me for the renewal of a domain on the 6th of July 2016. <br />Now I have received this before each year but have failed to find a way to stop the debit form happening. So I have already been fraudulently billed in the past for this by Google.</p> <p>Yes I do have a Google account which I use for gmail and chrome and managing my android play apps. <br />But Please Note I do not have a Google Apps for work Administrator account. This is what you apparently use to register Google Domains and cancel renewals.</p> <p> </p> <p>Now just so that you know I have been doing web development for quite some time and in the past I only ever registered domains through Godaddy.com and (Central Registry for .co.za) and I recently use Hetzner as I host with them. but I have never used Google to register a domain to my recollection. <br />Ok so I begin this years attempt to communicate with Google over this issue.</p> <p>As you guessed you cannot reply to the first email address and when I instructed the second, Google Domain Support gdomainsATsecureserverDOTnet ,that I do not want the domain renewed and in fact would like to be reimbursed for any past unauthorised debits for this domain.<br />Well they got back to at first with the usual gumph about logging into my Google Apps fro Work Admin pannel and stopping the renewal there. Well I do not have such a thing attached to my Google account so cannot login to it. When I try to create one it won't let me create one with the domain in dispute and wants me to register another domain to go further. Well you can understand my frustration as I don't even want the first domain nevermind registering more domains!!<br />Anyway after quite some back and forward wrangling the guys at Google Domain Support gdomainsATsecureserverDOTnet admit they are not even part of Google and don't have any authority to stop the debit from happening. <br />So that brings me to my second issue! If they are not actually with Google why is Google giving my private information out to them? This is a blatant breach of POPi legislation (See http://www.gov.za/documents/protection-personal-information-act)</p> <p>But anyway it leaves me where I have been in previous year with absolutely no way to contact Google Billing to stop this fraudulent deit!<br />So I do hope that someone with authority at Google does read this as I AM FORMALLY INSTRUCTING GOOGLE NOT TO DEBIT ME FOR THE RENEWAL OF THIS DOMAIN (I am not displaying this domain for privacy reasons but Google can contact me for specifics or just look it up through my attached account reference details.)<br />I am further warning Google that if the debit does occur I will be taking this matter further with South African Police Services and will request a full investigation around the matter of my personal details being shared with a company external to Google namely the entity possing as Google Domain Support gdomainsATsecureserverDOTnet</p>
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)