Unpleasant experience looking for treadmill repair

I have no idea what their service or pricing is like, but looking for help/quote is very unsatisfying. I found their website, used their contact details, and requested help to repair my treadmill. After entering my phone number and address, I received a WhatsApp asking for my address (again! then why enter it on their website?) and mentioning a R650 callout fee. When I complained that no callout fee was mentioned, they kindly posted an image proving that there is a callout fee. Of course, that image is not on their front page, nor on their contact page. Not very helpful.