Gavin K

Active since Sep 2013

Reviews

Industries

Reviews

27 reviews

4 months ago

Kara Optics: Professional and Excellent Customer Service

I have been going to Kara Optics (Optometrists) at Kara Glen for years. Every visit reinforces my high regard for them, in terms of professionalism and customer service. I am very clumsy (sitting on my spectacles, for example), and often break the ears, or pop out the lenses, of something. If they can do the repair onsite, they do it, often for free. But the last set of frames were problematic; the ear broke off multiple times. They then swapped the frames for a set that I had used before... at NO cost to me. Who else would offer such amazing service?

0 replies

DStv (MultiChoice)

4 months ago

Don't try to switch to DSTV Stream if you have a decoder

Don't try to switch to DSTV Stream only if you have a decoder. The website is pathetic. They boast about "online chat in the bottom left corner". Good luck trying to find it. I then tried to buy a stream-only contract for R299, but it won't let me, because I have a decoder. It insists I should pay R399. I got the same reaction when I phoned their helpdesk. "If I do it for you, it will cost R399, Do it yourself on the app". No matter how many times I tell her that the website and the app both refuse to let me. No wonder so many DSTV subscribers leave in frustration. Why advertise something for R299 but insist you have to pay R399?

0 replies

SmartFix

6 months ago

More than two week wait - unsuccessfully - for a spare part

I took my Samusung Table for a screen replacement. I have no problem with any business finding it difficult to get parts, because it is an expensive part that would not normally be kept in stock. But they have been promising to get it fixed "in a few days" for more than two weeks. And now they want to "order it from China" which I told them two weeks ago I did not want. DON'T keep customers dangling.... just tell us the truth,

0 replies

Standard Bank

9 months ago

Standard Bank Homeload continues to ignore account closure requests.

I sent an email to Standard Bank on Tuesday, 24 June 2025 at 09:21, requesting that my homeloan be cancelled as it had been paid up. It is now 11 November. They initially continued to deduct installments from my current account for MONTHS after I complained, leaving me with a credit balance that I have NO access to. And the continue to deduct insurance premiums and service fees. But they do NOT respond to my emails, and just ignore me completely. I am at my wits end.

3 replies

Treadmill Repairs

46 months ago

Unpleasant experience looking for treadmill repair

I have no idea what their service or pricing is like, but looking for help/quote is very unsatisfying. I found their website, used their contact details, and requested help to repair my treadmill. After entering my phone number and address, I received a WhatsApp asking for my address (again! then why enter it on their website?) and mentioning a R650 callout fee. When I complained that no callout fee was mentioned, they kindly posted an image proving that there is a callout fee. Of course, that image is not on their front page, nor on their contact page. Not very helpful.

0 replies

Vodacom

56 months ago

Poor service from Vodacom at The Galleria

Just returned from Vodacom in The Galleria. Intended doing an upgrade. The first issue was the apparent Vodacom rule that only the primary account holder was allowed in. The next issue was the sheer disinterest of staff to assist. My son enquired about a specific phone, and was told it had been discontinued. He mentioned that it was offered on your website. They then said they had no stock. So he asked if any nearby stores had one. And was then told that Vodacom stores are not linked. With absolutely no suggestion that he was going to get any help whatsoever, he left without the upgrade. This is very poor customer service.

2 replies

Nando's

59 months ago

Nando's online delivery much too slow

Ordered online. Order Arribed after 80 minutes, and was cold. Cold chips taste lousy

1 reply

Steers

59 months ago

Steers delivery painfully slow and inaccurate

I usually have no problem with Steers delivery ordered via their app. But tonight my order took more than an hour to arrive. I then noticed that they had forgotten to include an item I'd paid for. So I phoned. They apologised, and promised that the driver would return with it. It took *another* hour for that to happen. Not a great service today.

0 replies

Ensure Services

61 months ago

Extremely slow turnaround time for laptop repair

I have no complaints about the repair job. Although the cost was expensive, that, too, is expected with an HP product. My complaint is the poor customer care and lack of urgency. I needed my laptop to be repaired; I use it every day for work and home. The quote was 7-10 days for spares which is, in itself, a huge problem. As the *only* repair centre authorised by HP, surely they can do better than that? And it got much worse. After hearing nothing for three weeks I requested a full refund. It was only at that point that things happened; my laptop was fixed withing 3 days. Of course, the email arrived late on Friday, and they never answered my email if they work on Saturdays, so I finally fetched it on Monday, 26 days AFTER paying for the repair IN FULL. I find this extremely unprofessional when providing a service for equipment that is in urgent need of repair.

1 reply

Woolworths Retail South Africa

66 months ago

Woolworths made a mistake on till slip and don't answer the phone

Woolworths Edenglen had a special of 4 cans of tuna for R60. FIrstly, they charged me R17.39 each instead of R15. Secondly, they carhed me for a FIFTH can (shich I did not take) for R17.43. So a nice saving of R44 ended up as a saving of R21.02 instead. Still, I suppose it was a saving. When I tried to dial the help line number on the till slip, it failed because they only printed the first 9 digits instead of 10. FInally, after I phoned directly ***), I was "transferred to the manager" - who didn't bother to pick up. Not a great example of customer service, Woolworths.

0 replies

Review Distribution

5 Star

2 (7.4%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

5 (18.5%)

1 Star

20 (74.1%)

Gavin K

Reviews

Kara Optics: Professional and Excellent Customer Service

Don't try to switch to DSTV Stream if you have a decoder

More than two week wait - unsuccessfully - for a spare part

Standard Bank Homeload continues to ignore account closure requests.

Unpleasant experience looking for treadmill repair

Poor service from Vodacom at The Galleria

Nando's online delivery much too slow

Steers delivery painfully slow and inaccurate

Extremely slow turnaround time for laptop repair

Woolworths made a mistake on till slip and don't answer the phone

Review Distribution

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