GK
Gavin K
Active since Sep 2013
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
More than two week wait - unsuccessfully - for a spare part
I took my Samusung Table for a screen replacement. I have no problem with any business finding it difficult to get parts, because it is an expensive part that would not normally be kept in stock. But they have been promising to get it fixed "in a few days" for more than two weeks. And now they want to "order it from China" which I told them two weeks ago I did not want. DON'T keep customers dangling.... just tell us the truth,
0 replies
5 months ago
Standard Bank Homeload continues to ignore account closure requests.
I sent an email to Standard Bank on Tuesday, 24 June 2025 at 09:21, requesting that my homeloan be cancelled as it had been paid up. It is now 11 November. They initially continued to deduct installments from my current account for MONTHS after I complained, leaving me with a credit balance that I have NO access to. And the continue to deduct insurance premiums and service fees. But they do NOT respond to my emails, and just ignore me completely. I am at my wits end.
213 replies
42 months ago
Unpleasant experience looking for treadmill repair
I have no idea what their service or pricing is like, but looking for help/quote is very unsatisfying. I found their website, used their contact details, and requested help to repair my treadmill. After entering my phone number and address, I received a WhatsApp asking for my address (again! then why enter it on their website?) and mentioning a R650 callout fee. When I complained that no callout fee was mentioned, they kindly posted an image proving that there is a callout fee. Of course, that image is not on their front page, nor on their contact page. Not very helpful.
0 replies
52 months ago
Poor service from Vodacom at The Galleria
Just returned from Vodacom in The Galleria. Intended doing an upgrade. The first issue was the apparent Vodacom rule that only the primary account holder was allowed in. The next issue was the sheer disinterest of staff to assist. My son enquired about a specific phone, and was told it had been discontinued. He mentioned that it was offered on your website. They then said they had no stock. So he asked if any nearby stores had one. And was then told that Vodacom stores are not linked. With absolutely no suggestion that he was going to get any help whatsoever, he left without the upgrade. This is very poor customer service.
106 replies
55 months ago
Nando's online delivery much too slow
Ordered online. Order Arribed after 80 minutes, and was cold. Cold chips taste lousy
53 replies
55 months ago
Steers delivery painfully slow and inaccurate
I usually have no problem with Steers delivery ordered via their app. But tonight my order took more than an hour to arrive. I then noticed that they had forgotten to include an item I'd paid for. So I phoned. They apologised, and promised that the driver would return with it. It took *another* hour for that to happen. Not a great service today.
0 replies
57 months ago
Extremely slow turnaround time for laptop repair
I have no complaints about the repair job. Although the cost was expensive, that, too, is expected with an HP product. My complaint is the poor customer care and lack of urgency. I needed my laptop to be repaired; I use it every day for work and home. The quote was 7-10 days for spares which is, in itself, a huge problem. As the *only* repair centre authorised by HP, surely they can do better than that? And it got much worse. After hearing nothing for three weeks I requested a full refund. It was only at that point that things happened; my laptop was fixed withing 3 days. Of course, the email arrived late on Friday, and they never answered my email if they work on Saturdays, so I finally fetched it on Monday, 26 days AFTER paying for the repair IN FULL. I find this extremely unprofessional when providing a service for equipment that is in urgent need of repair.
53 replies
62 months ago
Woolworths made a mistake on till slip and don't answer the phone
Woolworths Edenglen had a special of 4 cans of tuna for R60. FIrstly, they charged me R17.39 each instead of R15. Secondly, they carhed me for a FIFTH can (shich I did not take) for R17.43. So a nice saving of R44 ended up as a saving of R21.02 instead. Still, I suppose it was a saving. When I tried to dial the help line number on the till slip, it failed because they only printed the first 9 digits instead of 10. FInally, after I phoned directly (011 579 9360), I was "transferred to the manager" - who didn't bother to pick up. Not a great example of customer service, Woolworths.
0 replies
65 months ago
Do not use the FNB Licence Renewal service
I believe this may be outsourced to Road Protect, but it's accessible via the FNB app. DO NOT USE THEIR LICENCE RENEWAL SERVICE. The renewal itself worked well, as long as you give it plenty of time. But they deducted an additional R465.80 (for possible fees that were not paid). They have acknowledged that I am due a refund. We have indulged in an email discussion since 14 September... and i STILL do not have my refund. They take weeks to respond to email, make promises, ... and nothing happens. This service is one of the worst I have ever encountered.
56 replies
71 months ago
Vodacom allows WASPs to steal airtime fraudulently
Once again Vodacom has allowed fraud to take place. This time, "redLight" stole about R400 of my airtime. A couple of years ago some 4 or 5 of these criminal WAPS services stole over R1000 and Vodacom refused to pay me back. I am sick and of these MNOs allowing WASPs to steal millions from cellphone users. My call to helpdesk this time resulted in an option to instantly reverse R128 if I wanted, or to wait a couple of days if I want them to log a call to refund the full amount. They are "not allowed" to refund me immediately for this month, AND log a call to refund the balance.
315 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (20%)
1 Star
19 (76%)