Have no funds to pay Trinergy Benoni

My son and I were cabin crew for many years. Before covid hit , we went into business rescue resulting in thousands of staff , ourselves included, being forced into taking Voluntary Severance Packages. Most of the employees lost their jobs. I was forced into early retirement resulting in me losing almost R1 million on my pension. My son found a second job which collapsed due to covid. I went to Trinergy to explain the financial hardships this has placed me in. I am not eating so that my son can eat. I begged Trinergy to help as I cannot pay the monthly fees due as now I am trying to support 2 people. There is no work out there. Trinergy keeps on deducting R310 every month which I need for food and basic items. My pension cannot cover everything which I thought it could when I signed up. There has been no empathy, solution solving etc. I even emailed them to which I have received no response. Even banks have empathy during this worldwide pandemic, there is no work out there. I am appealing for assistance in this matter as I am literally not eating for my son to eat. I am 60 years old.