Rude and condescending staff

I joined the gym last Friday, my first session was yesterday (on Monday). Upon arriving at the gym around 4pm there was an Asian lady with her husband and they were enquiring about some discount, the lady at the reception was so rude to I actually felt bad for them, that an adult person could speak like that to another adult, little did I know that my turn was coming. I asked her about something I was told that the gym facility provides, the rude lady just said to me "no we don't do that her" I then told her that 2 of her colleagues actually told me about it, then she said to me stand aside you're blocking the qué, without assisting me. I found that to be rude and condescending, we're not children, we're not gyming for free we're paying to use that facility. I hope the management will follow up on this incident so I can provide them with details of what happened.