Absolutely no customer care by Trojan.

I have a Trojan TR700 treadmill. It came preset with Netflix, and Spotify etc. At the beginning of July, I got a message saying that Netflix will no longer be compatible with my device, the device needed to be updated. How can this be. The treadmill is 2 years old. Do they use outdated old component parts in in equipment? They have been running circles around helping me and answering my questions. Putting me on hold for ever. They have to replace that device or come and update this problem. Looks like I am not the only one facing this dilemma. I would really appreciate it if they can find a solution to this problem instead of ducking my calls and ignoring the problem.