KG
Karlin G
Active since Sep 2018
17
Reviews
0
Industries
Reviews
17 reviews12 months ago
Keeping a hold on my money even of I do not owe them anything. Really a bad aftertaste
We went on the cruise during March 2025 to Namibia. We booked a few on board stuff , like the Bon voyage package. And canapés. What a big let down. Dried out bread with randon toppings and a bit of seafood topping, that we can not eat! No one asked about allergies! The fruit basket was also filled with fruit that we needed a knife for peeling, it was not provided. This said, it was not in our room for the Bon voyage, we got it the next day!! The standard of service was not equil at all the bars. ( shouldn't they use the same receipe for ****tails at all.the bars? ) some you could drink.and some tasted like they do not know what was supposed to go into the mix. The soft serve guy straight up told us to wait, he is cleaning. We stood there waiting 20 minutes for him to just put the name card on the icecream. We left, way past opening time without any service. The shps dit not want to accept me paying with my credit card I was forced fo use the ships card don't know why. Beware of the "sale tables" the things are cheap, but you can not just buy the one thing you need for 40 dollars, you have to spend 200 dollars or more if paying by credit card. Needless to say I did not buy.anything. I did bought some sweets at the mini mall. 28 dollars worth, ( roughly R560) there is a hold for almost R3000 on.my credit card, still to this day. Eventhoug the transaction was reversed. I owed them nothing when I left the ship. Be aware that they also deduct money for a donation, you did not give concent to. We had to go cancell that donation, it goes off from everyone, you need to cancell if you do not want to give, but no one tells you this beforehand. The food was ample but one should expect more from the restaurant when dining there. It was definitely not special, the buffet was better and It was very very noisy! If it was not for the shows, it would have been a disaster.
58 replies
17 months ago
They actually listened. Good work.
I have ordered a nonrefundable/ returnable book through takealot from a third party. When I received the item the instructions were very unclear, you can not do the.actions the way they explain it . And to top it off, no photos of the actual movements. Only photos of other exercises that has nothing to do with the book. I was hesitant to lodge a complaint because I am use to people not listening to me. But I was very surprised when the customer service at takealot listened and took action because they could see this book was useless and it cost a fortune for a 20 something page. They sorted me out and I am able to return it and I will get credit. Thanks for listening and restoring my faith in customer service. Great job.
0 replies
21 months ago
Absolutely no customer care by Trojan.
I have a Trojan TR700 treadmill. It came preset with Netflix, and Spotify etc. At the beginning of July, I got a message saying that Netflix will no longer be compatible with my device, the device needed to be updated. How can this be. The treadmill is 2 years old. Do they use outdated old component parts in in equipment? They have been running circles around helping me and answering my questions. Putting me on hold for ever. They have to replace that device or come and update this problem. Looks like I am not the only one facing this dilemma. I would really appreciate it if they can find a solution to this problem instead of ducking my calls and ignoring the problem.
0 replies
22 months ago
Great service
I have ordered from a company in Jhb , we are in the Northern Cape. I have placed and paid my order before 12. The next day they deliverd my package just after 15:00. Very fast, very sufficient and very friendly service. It was not anything fragile, bit I am very happy with the service I have received. Great job.
0 replies
22 months ago
Bad service at @home after selling expensive up to no good products
Lodged a complaint with their customer service and received an email stated it was escalate for attention. I heard nothing further. I have sent mails to find out what is being done. No reply. Yesterday I phoned them just to hear my complaint was resolved. No one spoke to me , no one informed me. I am still not happy with this so called resolution . I am also waiting ,still, for a phone call that I was told to expect soonest.
53 replies
24 months ago
Gone with my cartridge
We ordered one cartridge from them on the 23rd of April. They promised after my enquiry, to send it. But still nothing. Send e mails to cancell and want my money back, no reply,. The phone just keep on ringing and they do not reply to whatsapp. Do not trust these people. If I ever get the money or cartridge, I will update this info.
106 replies
35 months ago
Stil waiting form April for my refund, its June already.
This.is my second review. On the day of the first complaint. They phoned me but did not give me any time to answer and they hung up. But I am.still waiting for my refund. Please people rather go to an online store with a good review and reputation. Not Makro.
53 replies
35 months ago
Very disappointed in Makro online store.
I am furious. I have been waiting more than a month for my refund. After numerous e mails, with no reply, I phoned the customer service. The system shows that no refund order has been given. I have been waiting very long. Even tried the WhatsApp bot, just ask questions and never gets back to you. Please do not support this Makro online shop, I know I will not ever again buy from them. Be aware.
53 replies
43 months ago
Not trained properly in the field they work in. Very disappointing service at American Swiss Kathu
I am very disappointed in the service we got at American Swiss Kathu. This has been coming for a while now. When youn want to pay , they are always off line. Tell you to rather bye online, (never offer to order for you) because they do not keep certain items. And today, the people working there has no idea of what they are selling. No knowlege of what diamonds, created saphires or other gemstones are. Why are they not trained to give the correct information regarding the products they sell? This is very disappointing , I will not recomend anyone to visit this store anymore , and I will definitely not support them anymore.
133 replies
44 months ago
Stirred creative, not to be rrusted
I ordered business cards from Cornea's business , Stirred Creative. This was May. I made queries regularly and she always had an excuse. I requested my money back she told me the 15th.or 25. The dates came and went, nothing...I am.still waiting. How do you do this to.people who wanted.to support you. It is difficult for all small businesses out here, not just.yours. I also need my money. I am sure I am not the only person you treated this way. Unacceptable.
0 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
12 (70.58823529411765%)