Trojan Head Office useless

Worst customer service. Purchased a Treadmill TR1610 from Makro on 26 June. The belt was not aligned, and when I logged a call with Trojan, was told that they are waiting for head office approval to send a technician out. It is no2 5 days that I cannot use the product and when I followed up, am being told the same thing. STAY AWAY FROM THIS BRAND