Disgusted

I have substituted my 21km two oceans marathon entry on the 22 February 2024 and received a email from two oceans marathon saying I need to forward my banking details and confirmation of banking details, of which I did.i got a reply saying it will take 21 days to have my refund paid into my account. It's pass 21 days and I have followed up via email with two oceans marathon but no reply. In marathon I fortunately was giving contact details of a staff member I wish not to mention .I was told by the staff member that my refund was confirmed and will take 7 working day to processed, it's pass 7 working days and still my refund was laid into my banking account...this process is coming on since 22 February and the ultra and 21km is done and dusted.