Refund

I have been substituted and submitted by proof of banking for a refund in February. I have been contacting them telephonically and by email to no avail yet other members have received their refund. I phone from my cellular phone and it costs me money every time I phone, yet I do not get the assistance I need. I have been promised that my refund would take place and then when I contacted them before the race I was advised that they only deal with race enquiries and will have to contact them again. I have been phoning non-stop yet the phones are not answered